Project Assistant

3 weeks ago

Manchester, United Kingdom The Riverside Group Full time

**Project Assistant**
**Permanent Role**
**Part time 30 hours per week**
**Based in Salford, Manchester
- Scheme Name SASH Project**
**Salary £21,255 pro rata**
**Working Pattern
- 7 Day Rota**

Want to make a real difference to the lives of people? For over 90 years, The Riverside Group has been providing affordable housing across the UK to people as well as care for the elderly and support for those who face homelessness.

**The difference you’ll make**

You will be key in the day-to-day running of one of our supported housing services. We don’t run care homes, so there’s no need to provide personal care. The priority in your role includes the safety and wellbeing of everyone in our accommodation, including our customers. You will support male and female customers with complex needs i.e. drug, alcohol and Mental Health needs, Based In Salford, Greater Manchester, working early and late shifts and cover days, to include some Bank Holidays and weekend cover, you could be doing any number of things from supporting customers in conversations with calls from their GP, Social Services, or Benefits teams - to dealing with the emergency services including the Police and Ambulance, when the need arises. You’ll log all incidents to make sure we have an accurate record of events. And when a customer leaves, you will clean and prepare their room, ready for the next occupant.

**So, who are you?**

At times this role can be challenging but most of the time it can be incredibly rewarding. You will need to be resilient, empathetic, and able to leave your work at work and not take it home with you.

As a minimum requirement you’ll need:

- Experience of working with people in a customer facing environment

Ideally, you’ll also have:

- An understanding of supporting vulnerable people - this could include having your own lived experience of homelessness or drug or alcohol addiction

**Enjoy the rewards**

Working with us, you’ll enjoy competitive pay, 28 days holidays plus bank holidays, a wide range of benefits, flexible working, and the chance to learn valuable new skills. We empower our people to do great work by investing in learning, personal development, and technology.

If you’re the kind of person that wants to do a really great job and make a difference to our customers, we think you’ll love it here. Sound like a challenge you’d like to take on? Then get in touch and let’s talk about how you can help us transform lives and revitalise neighbourhoods.

We encourage applicants from all sections of the community so that we can truly reflect the neighbourhoods in which we work.

**Role requires you to**:
Support customers:

- You will be required to provide and ensure the health and Safety of the building to our customers. Advise and help customers to manage their tenancy.
- We use Psychologically Informed approaches and Trauma Informed Care principles to support our customers to make positive choices, develop new ways of thinking and take steps towards independence, by:

- Assisting in the planning and delivery of a range of personalised support and move-on plans.
- Understanding the risk management process and assisting the team to organise and undertake regular reviews of support and risk.
- Inspiring and motivating customers to meet agreed outcomes and develop life skills.
- Assisting customers with day-to-day support and tenancy-related matters.
- Assisting the team to identify and promote opportunities for employment, education and training and support customers to access them.
- Signposting customers to appropriate external support services, such as food banks and other community resources.
- Supporting customers to be ‘tenancy ready’, enabling successful move on.
- Supporting customers to be financially independent through budgeting plans and maximising income.
- Supporting and monitoring customers’ healthcare needs, ensuring appropriate contact with healthcare professionals
- Empowering customers to move towards self-management of their medication by following Riverside’s medication procedure.
- Maintaining and updating clear, accurate and strengths-based records on the appropriate digital platform.
- Assisting in the promotion of customer involvement and consultation.
- Assisting with the delivery of a range of group work sessions.

Deliver a support service:

- Support the delivery of the referral process for new customers.
- Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support.
- Work with customers to maintain a safe environment, including reporting any repairs or health and safety concerns
- Clean and prepare customer rooms as appropriate.
- Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with the safety of the service
- Ensure customer safety by following local safeguarding procedures, recognizing and acting on any risk

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