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Front of House

5 months ago

Manchester, United Kingdom Urbanbubble Full time

**Salary**: £23,400 - £25,500
**Location**: Local Crescent
**Hours**: 7:30pm - 7:30am (4 days on / 4 days off shift pattern).
**Contract**: Permanent

**Job Overview**

Based at our fantastic development in Manchester City Centre, you will form part of the facilities team be in charge of ensuring that all Front of House services are carried out to a high standard and are delivered timely, and act as the face of the development, providing a first class evening support for our residents.

**_

**What do we offer?**
- Enhanced annual leave (23 days increasing with each year). Plus days off for occasions like your birthday, or when you buy your first home. At ub we believe family comes first
- Enhanced family leave policies, cycle to work scheme, enhanced sick pay.
- Employee Assistance Program and wellness workshops.
- Bubble Bus Tours
- Pet Lovers Fridays
- Medicash
- Much much more

**Life at UB**

We are a social bunch here at urbanbubble, we love Birthdays, Welcomes, Summer BBQ’s, Christmas Parties, away days & Pet Lovers Fridays

**What will you do?**
- To be available to residents at all times, or ensure proper ‘signposting’ when away from the desk.
- To personally keep on top of cleaning throughout the night, to maintain the highest standards of communal areas.
- To personally deal with any maintenance issues and problems identified out of hours, understanding the nature of more serious issues and the proper means to report and resolve them, ensuring they would be resolved within acceptable timescales.
- Parcel Management: to be responsible for all deliveries to main reception, by receiving, safekeeping and issuing of all parcels/registered mail in line with the company procedure.
- To provide utility meter reading for all properties as and when required.
- To give a clear and concise handover at the end of the shift to any follow-on team members, highlighting any events that have occurred and make follow-on staff aware of any forthcoming events.
- To manage car parking to ensure everything runs smoothly.
- Key Management: to issue keys only to correct personnel/residents whilst recording the signing in and out of keys in line with the company procedure.
- To co-ordinate, instruct and allow access for services to the development, such as for utility companies, refuse collection, deliveries, repairs and maintenance.
- To complete bin rotation on a regular basis
- Building Patrols, CCTV Monitoring & Safety Checks.

**What are you looking for?**
- Previous / current experience within a Front Desk or Concierge role
- Previous night worker experience in a similar environment
- High level of customer service
- Excellent communication both written and verbal
- Ability to work independently and on own initiative, yet follow instruction and procedure as required.
- High standards of cleanliness
- Attention to detail
- Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems.