Parts Delivery Driver

2 weeks ago


Bristol, United Kingdom CARCO GROUP (City Motors & S J Cook & Sons) Full time

Job Description *Parts Delivery Driver
- *Main Job Purpose*
- To ensure that the correct parts are delivered on time and in good condition to the respective customers.
- To plan the most efficient and economical delivery routes, taking into consideration travelling time and fuel consumption, known road works etc
- To pre-pick parts for the next delivery run, ensuring items are authorised for delivery and payment has been made as necessary
- To act as an ambassador for the Company, displaying the highest standards of personal appearance, housekeeping, organisation, courtesy and professionalism at all times. *Key Performance *The Individual will be measured on the following: *Measures:

- *Route planning to ensure cost effective and timely delivery of parts - as measured using the vehicle tracker*
- Cost of making deliveries, as a percentage of sales
- Customer Satisfaction and feedback
- Safe driving - as measured using the vehicle tracker *Detailed *In fulfilling this role, the job holder: *Responsibilities:

- 1. Carries out accurate pre-picking of Parts for the next delivery run and plans the most efficient and economical delivery route, co-operating with other Parts Delivery Drivers, to swap loads, where this will lead to greater efficiency and/or cost savings. Does not deviate from the most efficient route in order to take personal rest stops or to run personal errands. 2. Loads the vehicle safely and securely before setting out on deliveries; paying close attention to manual handling requirements and where necessary co-operating with Parts colleagues to ensure the safe manual handling of bulky, heavy or awkward loads. 3. Ensures accurate and timely delivery of parts for external customers, ensuring that safe manual handling practices are used when delivering heavy, bulky or awkward items 4. Ensures that on arrival at the customer’s premises, the delivery van is parked courteously with regard to other visitors, the ignition is switched off and keys removed, and the van is kept secure at any time when left unattended. 5. Obtains a signature from the customer to confirm their receipt of delivery 6. Ensures payment is received from ‘non-account’ customers for all parts prior to releasing the part 7. Where parts are delivered to account customers, ensures they are logged, for invoices to be produced at a later date 8. Keeps a log of all monies received and accounts for the monies on return to the dealership 9. Always maintains a professional appearance - of self and delivery van, wearing Company uniform as supplied and safety footwear, and ensuring that the van is tidied and re-fuelled as necessary at the end of each day. 10. Develops good relationships with internal and external customers by meeting their requirements in a professional and timely manner 11. Handles internal and external customer queries and problems with courtesy; resolving them where possible, or if necessary, referring them promptly to the line manager for further action 12. Completes all administrative functions, including mileage reports and returns, record keeping and clerical activities in an accurate and timely manner 13. At the end of each day, cleans and tidies the delivery van, pre-picks parts for the next day and puts away stock. 14. Always drives in accordance with the Highway Code and company vehicle policy. _Please note that this may be monitored using the vehicle tracker on an ad hoc basis._ 15. Complies with all Health and Safety legislation, including COSHH and manual handling, to ensure safety of self, colleagues, customers, and other road users 16. Correctly wears any necessary personal protective equipment (manual handling gloves, safety footwear etc) as prescribed by the Company and places timely requests for replacement equipment as necessary. 17. Ensures the maintenance of all equipment and other materials, alerting their line manager to any mechanical or other attention required to Parts vehicles 18. Completes any other appropriate activities as specified by the line manager *Knowledge/skills
- *needed to fulfil this
- *Must have a current driving licence and produce this for inspection on request, and *role effectively: *must not be disqualified from driving*
- Awareness the latest parts promotions available in the product range
- Appropriate customer handling skills and understanding of process for customer complaints
- Safe manual handling techniques
- The Highway Code and safe driving practice *Other requirements
- * Basic working hours are 40 per week, to be completed between the hours of 0800 and 1700 as agreed with the line manager, together with such additional hours as may reasonably be required for the satisfactory completion of your duties. This includes participating in a rota for Saturday morning working as required to meet customer demand.
- Lunch breaks are 30 minutes per day and are to be taken after completion of the morning delivery run, upon returning to the main site. In the event that this



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