Optical Advisor

2 months ago


Swindon, United Kingdom Purely Recruitment Solutions Full time

**Job Summary**

Due to expansion our client are looking for an Optical Advisor. The role is vital in ensuring excellent customer service to their patients concerning their optical health care and visual correction.

**Activities of the Role**:

- Offering advice and guidance when directed to their patients regarding any aftercare queries
- Managing patient/customer enquiries over a broad range of services, including responsibility for ensuring that further actions are taken or requested as appropriate
- Liaising with manager, qualified team members, internal and external colleagues to gather information and resolve issues
- To maintain effective means of communication at all times
- To ensure that patients/customers contacting the client by any means either verbal or written receive an excellent level of customer service
- To develop and maintain a broad knowledge of service areas to ensure customers receive accurate information and a 'one stop' service for query resolution
- To ensure a 'seamless' service provided across service areas through effective teamwork, attention to detail and work management
- To take ownership of patient/customer queries and ensure a satisfactory resolution is achieved for both the patient and the company
- To be able to manage daily tasks and prioritise patient requirements
- Maintaining high standards at all times of personal appearance, timekeeping, attendance and respect of company policy
- Operating in line with company policies, procedures, NHS guidelines and current legislation at all times
- Offering recommendations/advice to internal and external colleagues when sought
- Recording all actions and decisions on record fully and accurately
- Any other reasonable requests that may be made from time to time
- Complies with all aspects of the Health and Safety at Work Etc Act 1974 and with the Company's current Health and Safety Policies.

**Key Attributes**:

- Self-motivated and focused on achieving excellence in patient/customer care
- Confident about working in a role where you enjoy seeking resolutions and successful outcomes
- Flexible - willing to do what is necessary and go the 'extra mile' for patients
- Excellent communication skills both written and verbal
- Desire to succeed and excel
- Computer literate and willing to learn in-house systems
- Excellent attention to detail, adaptability, team work and professional judgement


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