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Operations Supervisor

4 months ago

Warwick, United Kingdom Balfour Beatty Full time

**About the role**
Balfour Beatty has an exciting opportunity for an **Operations Supervisor** to join our Living Places business unit to work in Coleshill**.**

**Role Purpose**:

- Responsible for the safe and profitable delivery of all types of highway maintenance capital works, ensuring that sufficient resources are allocated to achieve optimum productivity;
- Ensuring a right first time approach is achieved across all aspects of planning and delivery through validation of incoming works, client liaison for issue resolution and auditing of completed works to ensure data accuracy;
- End to end management of the planning and delivery of project specific activities; including people management and liaison with Clients and residents;
- Capture value to ensure scheme profitability following good NEC administrative processes.

**What you'll be doing**
As an **Operations Supervisor** you will:
**Planning and Allocation of works**:

- Review of incoming works to ensure required information is provided (Job Packs / TM Forms etc);
- Detailed validation of incoming works to include an assessment of information to complete the works and specialist materials or plant requirements;
- Promoting and developing the use of Confirm in the end to end planning and delivery process;
- Liaise with the works originator over any queries;
- Interfacing with other Supervisors/Agents to maximise opportunities for resource sharing;
- Road space booking.

**Project specific activities**:

- Attend all relevant stakeholder meetings;
- Site visits and liaison with clients to determine scope of works;
- Communication with residents and members of the client team throughout the works delivery;
- Management of Labour, Plant and Material resources;
- Management of programme.

**Performance Management**:

- Productivity reporting and providing information to support managing outputs;
- Provision of mitigations to Performance Manager to support monthly operations reporting;
- Focus on driving improved performance on daily basis;
- Supports and contributes to continuous improvement;
- People management responsibilities, identifying emerging talent and ensuring succession planning is robust.

**Financial and Commercial**
- Supporting BBLP commercial team for cost recovery;
- Embedding the use of Confirm to ensure accurate information is captured by Operatives;
- Identifying, agreeing and recording change;
- Issue of early warnings;
- Provision of quotations.

**Supply Chain**:

- Allocation of works to subcontractors;
- Monitoring/management/measurement of works planned and completed by subcontractors.

**Client**:

- Resolution of queries relating to workstack, planned and completed works;
- Reporting of information as required by the client team

**General**:

- Compliance with BBLP systems and procedures and development of a positive safety culture within direct reports and supply chain;
- Supporting the delivery of winter service provision;
- Deputise for Operations Manager/Agents to cover periods of absence as required.

**Who we're looking for**
Personal Qualities and Experience:

- Operational experience working on a Highways Maintenance Contract;
- Understanding of emergency and winter service operations;
- Good level of Business Acumen;
- Good interpersonal skills; communication, can provide clear direction;
- Excellent organisational skills;
- Adaptable to changing situations;
- Team work;
- Root cause problem solving;
- Commercial Awareness - understand cost of doing business, SLAs and KPI;
- Understanding of works programming;
- Use of IT systems; specifically confirm and excel.

**Why work for us**
Day in, day out, our teams deliver amazing projects in challenging conditions; developing, managing and maintaining the vital infrastructure and public spaces that modern economies, societies and communities rely on.

**About us**
The way we live our lives is changing fast: where and how we live, work, travel, shop, relax and socialise. The evolving nature of our society means we all need to shape our environment to meet a complex array of individual and collective needs.

Wherever investment in these environments is needed, Living Places works in partnership with Local Authorities to consult, finance, design, build and manage the essential place infrastructure that local communities and national economies need to prosper and grow.

We are right at the heart of a dynamic ‘place shaping’ agenda that brings Local Authorities, local communities, Central Government, and the Private Sector together to create safe, sustainable, flexible and dynamic public spaces geared to community social need, economic growth and personal well-being as well as being environmentally sustainable.

The provision of maintenance services for highways is only a small part of what is really needed. Our focus has moved beyond the ‘road’ to deliver the potential of the ‘street’: a dynamic public place that connects and combines local community and busine