Senior Process Specialist
2 weeks ago
Employment Type
Permanent
Closing Date
23 Feb 2023 11:59pm
Job Title
Senior Process Specialist
Job Summary
Identifies, develops, implements and supports Telstra service, product or technology processes which may include process management strategies, utilising prescribed process methodologies.
**Job Description**:
CloudSense Process Specialist SME:
Telstra are looking for an SME with deep domain knowledge of the CloudSense platform.
The SME will be responsible for maintaining daily operations on the platform.
This will include:
- change control, functionality design, process mapping, data governance, requirements gathering and reportingDescription of Duties / Responsibilities:
Job Tasks:
- Knowledge of expanding CloudSense product functionality, and use it optimise and improve existing solutions and design new solutions and its applicable processes- Cooperation with validators, integrators and projects manager to deliver seamless and consistent E2E user experience-
- Establish deep understanding of functional and technical tool sets on user journeys involving, but not limited to, order and service life cycles, pertaining &/or related to business processes evaluation and recommendations- Manage operational requests and troubleshoot issues, working with diverse user groups- Maintain system metrics to track trends in usage and data integrity- Manage the production of product and service-related training materials- Support the tracking and reporting of all CloudSense feature request(s) and development initiatives- Identify CloudSense usage problems and craft technical/communication plans to remedy
Qualifications:
- Understanding of functional and technical architecture of Salesforce and CloudSense products (e.g. integration patterns and solution architecture)- Solution management- Business Process understanding and value stream mapping- Orchestrator- Order management- Strong Salesforce Administration and Development experience- Experience in analyzing complex requirements and designing solutions- Understanding of software development lifecycle- Experience of working with both functional / technical and business oriented people within a business- Strong presentation capabilities, confidence, motivation and communication skills- Demonstrable commitment to producing high quality work with excellent attention to detail
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