IT Technician

We are currently looking for an enthusiastic individual to join our Northampton team in the position of IT Technician & Service Delivery Intern.

We are passionate about helping kickstart careers through our Development Programme.A career in IT has never been more relevant, with businesses looking to stay competitive, embed new technology and drive operational efficiencies. As part of this internship, you can expect: - Exposure to professional framework methodologies such as ITIL, Agile, Prince2.
- Shadowing and training experiences with knowledgeable professionals within IT Service Delivery Team (Service Desk, Infrastructure Team, Information Security) and working with our IT Projects, Demand & Innovation Team.
- Opportunity to attend networking events and company meetings.
- Work closely with a mentor and the senior leadership team in reviewing the current estate and recommending changes.
- Help drive business change & Improvements with your own Ideas.
- A dynamic and supportive work environment, as well as opportunities for growth and development.

**Your duties would include but not limited to the following;**
- Troubleshoot and resolve IT-related issues, including hardware, software, and networking problems
- Document and track problems in a help desk system
- Assist with the deployment and maintenance of hardware and software
- Help revitalise the IT department to ensure it is offering the best possible service to its customers.
- Challenge inefficient processes and practices and influence great change
- Work with the key individuals within the IT function and central business leaders to identify opportunities for improvement in business process.
- Assist Infrastructure Team and Head of IT Services with keeping the IT estate current and optimising the service we deliver.
- Work with the Information Security team to ensure any possible cyber-attacks are kept to a minimum.
- Working with IT projects Team to oversee and assist in deployment of innovative solutions.