Service Desk Analyst

Have you tried turning it off and on again? *Insert IT crowd GIF*.
Are you someone with a genuine interest in IT who enjoys problem solving and is solutions focused? Someone who won't mind the day to day password resets or occasionally asking the above question, as you're somebody who loves helping others and ticking a joboff your list.

In return this role will give you the opportunity to develop your skills and build your IT career in a company which invests in its people and promotes a culture where you can enjoy a happy work life balance.

**Package Description**:

- 12% company pension contribution (3% from the individual)
- Annual bonus scheme up to 10%
- Private Medical Insurance
- Health Care Cash Plan
- 25 days annual leave, plus bank holidays
- Paid overtime

**Main Responsibilities**:

- Provide regular status updates to colleagues to ensure that incidents and requests are effectively prioritised and actioned.
- Fulfil service requests raised by MPS colleagues for access to systems, resources and equipment.
- Ensure that work is completed in line with agreed quality guidelines and that SLA / KPI targets are met.
- Effectively classify and prioritise incidents and escalate to Team Leader where appropriate.

You're someone with a real interest in IT with a desire to develop a career in this field.

We'd love you to have practical experience working within a service desk or IT support team where you will have used Active Directory, MS Teams and Office 365.

You'll be no stranger in explaining technical issues / terminology to us non-technical folk such that we can leave you alone until the next issue arises

A keen problem solver, with an ability to make informed decisions using your own initiative - along with an aptitude to prioritising work and managing multiple activities - will set you up for success in this role.

**Diversity and Inclusion**

What’s important to MPS is that our people live our values of Member First, Ambitious, Determined and Empowered.

If you have any questions about any advertised role and how we can support you, please contact our Recruitment Team.

**About The Company**
Medical Protection Society (MPS) is the world’s leading protection organisation for doctors, dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 members around the world, in countries as diverse as theUnited Kingdom, South Africa and Hong Kong.

Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit members and the wider healthcare professions. Membership providesaccess to expert advice and support together with the right to request indemnity for complaints or claims arising from professional practice.

We continue to invest in our team to ensure that we are delivering the best possible service for members. This was recognised in 2016 when we were awarded an Investors in People Silver award.