Client Liaison Adviser

5 months ago


Taunton, United Kingdom Benefact Group Full time

**Salary**:Up to £25,000

**Working hours**:35 hours per week

**Duration**:Permanent

**Location: Taunton and Stevenage**

**About the role***:
**Lloyd & Whyte**, who are proudly part of **Benefact Group**, are looking for a **Client Liaison Adviser** to join their **_Affinity General Insurance _**team in their **Taunton and Stevenage** offices.

Joining our rapidly expanding and innovative Group presents a fantastic opportunity to develop your career and become an integral part of an inclusive, purpose-led organisation.

**Key responsibilities**
***:

- Achieve individual objectives and key performance indicators as set and agreed
- Be pro-active and maximise all business opportunities through alignment of process and effective understanding of client needs
- Respond proactively and effectively to all new leads from the website and any external advertisements
- Provide professional support and advice to clients ensuring high levels of service and client satisfaction
- Consistently maintain records on the lead management system maximising lead to conversion rates
- Improve lead quality through pipeline cleanse projects and targeted campaigns
- Ensure all work is handled in a professional and timely manner
- Adhere to all Company, regulatory and compliance guideline requirements
- Be professional & pro-active when representing the Company at external events such as conferences and client visits when required
- Maintain and develop own technical competence
- Support colleagues from all areas of the business as required

**Knowledge, skills and experience**
***:

- Confident and capable of building rapport with clients over the telephone and at exhibitions to provide an excellent client experience
- Able to generate leads (visits, quotes & renewal dates) working effectively and in partnership with the wider team
- Tenacious and motivated towards meeting and exceeding sales targets

**What we offer**:

- 28** **days annual leave plus bank holidays
- Your birthday off
- Group Personal Pension
- Bonus scheme
- A holiday buy scheme
- An array of health and wellbeing benefits, company cash plan, income protection and life assurance
- Enhanced sick pay and parental leave
- Support and funding toward study and professional qualifications
- Paid time off for volunteering

**About us***:
**Committed to making a difference**:
We think that people are looking for something worthwhile in a company beyond the workplace. Our employees are encouraged to take at least half a day a year to help a charity of their choice, offering practical and professional support, as part of our MyGiving programme.

Our people know how to work hard but also how to enjoy themselves We pride ourselves on creating an appropriate work-life balance, valuing wellbeing, flexibility and being part of a team.
- If you need any additional support during the recruitment process, then please let us know._


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