Case Administrator

6 months ago

Runcorn, United Kingdom HM Prison & Probation Service Full time

**Details**:
**Reference number**:

- 340338**Salary**:

- £20,126 - £24,225- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Other- NPS Pay Band 2 National**Contract type**:

- Permanent**Type of role**:

- Operational Delivery**Working pattern**:

- Full-time**Number of jobs available**:

- 3Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- This position is based at NPS GROUND FLOOR NORTON HOUSE RUNCORN, WA7 2UR, NPS UNITS 3 & 4 BANKSIDE WARRINGTONAbout the job

**Job summary**:

- Please refer to Job Description**Job description**:

- Full time hours - Monday to Friday - 37 hours
- Flexibility as late-night cover may be required on certain evenings.
- Smarter working

**Overview of the job**

This is a divisional administrative role based in the NPS regional office. The job holder reports to the Divisional Support Hub Manager and supports the provision of business specific and transactional office based activities across the regional NPS Division.

The job holder works collaboratively with other team members to provide the whole range of administrative support services required. The job holder may be expected to support a number of teams/functions within the operational area and is expected to have sufficient knowledge of at least one other role to be able to offer support and
cover during annual leave and sickness absence.

**Summary**
- The purpose of the role is to support the delivery of divisional administrative functions to ensure efficient and effective business support services are provided to the NPS Division. Duties will include:
- Production of documents and reports using computer based systems
- Maintenance of and contributing to the continuous improvement of

administrative systems, processes and workflows to meet Divisional requirements.**Responsibilities, Activities & Duties**

The job holder will be required to carry out the following responsibilities, activities and duties:
**Business Services support**
- Provide a full range of support services to the NPS Division, which will include the provision of a broad range of administrative functions as determined by the Divisional Support Hub Manager but which may include:

- **HR**
- Absence management recording
- Vetting administration and co-ordination
- Appraisal, reward and recognition recording
- Gift & hospitality register updating
- Training administration
- Maintaining up to date divisional organisational charts
- Health & Safety administrative support
- **ICT**
- Change requests processing
- Local information management using established Probation systems
- Quantum point of contact
- o **Procurement**
- I-Proc (requests)
- **Other**
- Assisting with the design, development and maintenance of computerised and manual records
- To work closely with the local senior management team to ensure that consistent processes are used within the local Probation teams,
- Assisting with the production of core process maps which detail operational Probation processes as well as Corporate

Support processes.- Processing and recording documents in relation to goods and services
- Administering room bookings, meetings and events
- Responding to external and internal telephone enquiries and personal callers
- Hire Car Booking administration
- General Office Administration
- Handling printing requests
- Circulating Alert office notifications as required
- To use keyboard skills to produce and present documentation effectively
- To respond to correspondence and queries as required
- To record, supply and retrieve accurate data from computerised systems and provide management information to strict deadlines
- To organise and store efficiently paper based information
- To deal with sensitive and confidential data in accordance with data protection requirements
- To work closely with Shared Services to ensure appropriate protocols and procedures are followed

**Use communication effectively**
- Providing information, feedback and advice
- Influencing and persuading
- Participate in meetings where appropriate
- Using appropriate skills, styles and approaches

**Enhance your own performance**
- Manage own resources and professional development

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alternations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall be discussed in the first instance with the Job Holder.

**Person specification**:

- Please refer to Job Description**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Delivering at Pace
- Managing a Quality Service
- Working Together

**Benefits**:

- Alongside your salary of £20,126, HM Prison & Probation Service contributes £5,333 towards you being a member of the Civil Servi

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