Senior Underwriter

6 months ago

Manchester, United Kingdom Benefact Group Full time

**Working hours**:35 hours per week, Monday to Friday

**Duration**:Permanent

**Location**:Manchester

**Job ref**:201936

**About the role***:
**Ecclesiastical Insurance**, who are proudly part of **Benefact Group**, are looking for a **Senior Underwriter** to join our** Manchester **office.

The role holder will deliver exceptional customer service acting as part of the underwriting team, supporting Ecclesiastical’s “right first time” approach to customer service. The role predominantly includes supporting customers with queries over the telephone and in written communication, as well as supporting the team with referrals, training and coaching.

This is a fantastic opportunity to join a rapidly growing and forward thinking business, giving you a real opportunity to develop your career and be part of a purpose led organisation.

**Key responsibilities**
***:

- Develop, negotiate and profitably underwrite new/existing business within own authority and in line with Ecclesiastical strategy
- Plan, prioritise and manage individual work to deliver agreed objectives and meet SLA’s to deliver exceptional customer service.
- Act as a referral point for the team providing coaching, training in an appropriate time frame
- Use the appropriate method of communication (telephone, face to face) to support Ecclesiastical’s right first time approach in order to maintain successful internal and external relationships.
- Act on individual audit results and agreed action plans within agreed deadlines to improve own performance
- Conduct audits and provide feedback, coaching and training as appropriate
- Understand and operate within regulatory framework and identify and escalate any risks to the business.
- Identify complaints, act upon them and resolve in line with company policy.
- Provide team manager support as and when required.
- Manage a defined caseload
- Actively expand personal technical and niche knowledge both informally (networking internally and externally, internet, industry press) and formally (In-house training, CII, CPD)

**Knowledge, skills and experience**
***:

- Minimum of 5 GCSE’s including Maths and English at grade C or above or equivalent experience
- Qualified Dip CII or commitment to achieve within an agreed timescale
- Market, Industry and Company knowledge
- Experience in commercial underwriting
- A proven track record of delivering exceptional customer service
- Appropriate IT skills
- Strong verbal communication skills
- Experience of acting as a coach within a commercial environment
- Experience of effective stakeholder management within a commercial environment

**What we offer**:

- A competitive salary - let's discuss it
- Flexible working
- Group Personal Pension - up to 12% employer contribution
- Generous annual bonus scheme up to 24%
***:

- 25 days annual leave plus bank holidays, and a holiday buy and sell scheme
- An array of health and wellbeing benefits, including private healthcare, income protection and life assurance
- Up to £300 annual personal grant to a charity of your choice
- Encouraged to take at least one volunteering day per year
- Employee Assistance Programme
- Full study support to gain professional qualifications

**About us***:
**Benefact Group** is a unique international financial services group made up of over 30 businesses. We are owned by a charity and currently the 3rd largest corporate donor in the country, having given away £200 million since 2016. We have an ambitious plan to become the number one corporate donor with strategic objectives in place to double the groups size over the next five years.

We believe it’s essential to attract, empower, grow and reward talented people offer career opportunities and personal development through a fantastic learning and career framework. Luckily for us, the nature of who we are - our giving ethos, our 135 year history and the diversity of what we do - has built a culture of kindness, of great ambition, of passionate people driven to do better and be better.

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