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Conference & Banqueting Assistant

2 months ago

South Cerney, United Kingdom De Vere Cotswold Water Park Full time

**De Vere Cotswold Water Park**:
**Conference & Banqueting Assistant**:
**What is the main purpose of the role?**

Working within the C&B department, you will be part of a team delivering a high quality service to our customers, maximising on all sales opportunities.

You will provide great customer service at the best possible cost within Group guidelines and satisfying legal requirements. Through your professional attitude and strong knowledge of our products, you will ensure that you give full co-operation to any customer requiring attention and upsell at every opportunity.

You will be on hand to deal with guest queries and complaints and take the appropriate action to achieve total guest satisfaction whilst ensuring that you communicate any problems to senior management.

To be successful in this role, it is essential that you enjoy working and dealing with the public and being part of a team. You should be a confident communicator; able to stay calm under pressure and remain courteous when dealing with difficult situations.

Ideally you will have had previous experience within a similar type of environment where delivering great customer service was key.

**The Pay & Benefits**:
At De Vere we pay attention to the thoughtful details that inspire the loyalty of our permanent colleagues.

That’s why we are proud to offer the following benefits for the role of Conference & Banqueting Assistant.
- £10 hour
- Varied shift patterns and contracts available to suit your lifestyle, we are 24/7 operation, meaning shift patterns to suit everyone
- 28 days holiday each year
- An additional paid day off for your birthday, with a £20 love to shop voucher to celebrate the occasion
- Venue closure over the Christmas period
- Complimentary 2 nights stay in a De Vere property to celebrate your employment anniversary, with additional monetary rewards for long service milestones
- Competitive colleague and friends & family rates for overnight stays at De Vere properties, with 50% discount on Food & Beverage
- Monthly colleague recognition through our You Are De Vere rewards programme
- Access to our Exclusively Yours Benefits portal, which includes discounts on retail, travel and leisure activities
- Excellent career progression and training opportunities, including access to Apprenticeship programmes and study support
- Access to Hospitality Action, our Employee Assistance Programme with 24/7 health and wellbeing support
- Use of Wagestream financial wellbeing platform, allowing instant access to your pay
- Regular team appreciation events, including a Christmas & Summer party
- Free meals on duty in our colleague dining facilities
- Company Life Assurance scheme

Nestled at the end of the Cotswold, De Vere Cotswold Water Park offers stylish accommodation with breathtaking views, not to mention lakeside dining, a spa, conference facilities and self contained apartments. There are 328 bedrooms and apartments, 15 flexible meeting and events spaces plus 2 large suites hosting up to 800, 3 restaurants and bars and spa and leisure facilities