Connections Strategy Officer

2 weeks ago

Bristol, United Kingdom National Grid Electricity Distribution Full time

Job Introduction

Reporting to the Connections Strategy and Policy Manager, you will be responsible for:

- Contribution to the formulation, development, maintenance and review of Company Connection strategy and policy relating to specialism to meet Company objectives and satisfy Licence and regulatory requirements.
- The development, maintenance and review of a suite of materials that can be used to disseminate policy changes and updates.
- Provision of technical consultancy within the Company and to external stakeholders on Connections Strategy and specialism.
- Providing technical expertise and support to NGED teams (primarily Network Design (PND and ED) and Network Services) and external stakeholders and customers.
- Contribution to the development, review and improvement of Connections strategy, processes and tools to facilitate and enable a quicker and improved customer journey.
- Contribution to the development, maintenance and review of other Company policy.
- Maintaining up to date knowledge on NGED policy and specialism.

If you are offered a position, you will be required to complete and provide a satisfactory basic DBS check that shows any unspent convictions or conditional cautions.

Main Responsibilities
In addition you will also be responsible for:

- Maintenance and update of Policy systems and databases
- Presenting/briefing of Connections strategy and policy matters to NG teams and external stakeholders.
- Training and support to PND, Network Services and external stakeholders in a technical consultancy role on specialism.
- Be aware of the work of colleagues in the Connections Strategy Team to provide cover for their activities and specialisms.
- Provide support to the Training Centre where required.
- The coordination and preparation of NGED responses in relation to industry change proposals/consultations and ensure accepted proposals are incorporated in to Connections Policy.
- Deliver results on time, to required quality standards and to budget, to fulfil the business plan and achieve/support company goals.
- Engage with and support the business and external stakeholders in Connections Strategy and Policy.
- Participation in related Connections Strategy national groups/working groups/forums.

**Specialism: Connections Queue Optimisation & Management**

Responsible for:
- Understanding and improving Queue Management timescales at each voltage level.
- Providing Queue Management technical expertise and support to NGED teams (primarily Network Design (PND and ED) and Network Services) and external stakeholders and customers.
- Ensuring that Company Policy is aligned to the latest ENA Queue Management User Guide
- Working with NGED’s DSO and DNO teams, the ongoing effective management and improvement of our Queue Management Policies, procedures and systems.
- Contribute to the development of queue management milestone trackers (including integrated tools i.e. a CRM).

You will need to be able to travel as this role requires regular visits to other sites therefore holding a full and valid driving licence will also be beneficial.

About The Company
Joining the UK’s leading electricity distribution business means plenty of career opportunities and well-deserved recognition. We reward hard work and encourage ambition. So, as well as a competitive salary, you will also benefit from:

- 26 days paid leave plus 8 bank holidays, up to 28 days with continuous service
- Competitive contributory pension scheme (we double match your contributions up to a maximum of 12%)
- Annual Share Save plan
- Contributory private healthcare scheme for you and your family
- Support via our Employee Assistance Programme, including musculoskeletal and physiotherapy services
- Free on-site parking at all our main sites

**Things you need to know**

About Us
We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses.

National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues - who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.

NGED’s principle objective is to offer an excellent service to our customers and stakeholders. The Customer Excellence team plays a pivotal role in supporting the business to achieve this and is responsible for the Contact Centre, Connections and Connections Reform teams and the Customer Pe

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