Switchboard Operator

Contract - Permanent

Hours - 23.00 Hours per week

Base - Scarborough

We are looking to recruit a flexible, enthusiastic, friendly, self -motivated Switchboard Operator Based in Scarborough Hospital. Some switchboard experience would be an advantage but training will be given.

The shift patterns include; days, nights, weekends and bank holidays. Please note: The working pattern for this vacancy will be rostered over a 4 week rota

The shift pattern is as follows

**Week 1**: Wed 8:30 - 17:30, Thursday 14:00 - 22:00, Friday 14:00 - 22:00

**Week 2**: Monday 8:30 - 17:30, Thursday 22:00 - 06:00, Friday 22:00 - 06:00, Saturday 22:00 - 06:00

**Week 3**: Tuesday 14:00 - 22:00, Wednesday 18:00 - 22:00, Friday 14:00 - 22:00

**Week 4**: Friday 8:30 - 17:30, Saturday 14:00 - 22:00

You will need to have the ability to use your initiative when lone working and maintain a professional, confidential and patient cultured approach at all times.

Main duties include;
You will be expected to deal with emergency calls in a calm and efficient manner over the emergency bleep system,

To operate switchboard and communication systems liaising and negotiating with internal and external callers

To deal and resolve (wherever possible) all enquiries in a professional manner acting as help and advice, dealing with the public on the phone

To update and process electronic information onto the ARC system as and when required chasing up dated information by contacting consultants, secretaries, departments, IT etc

Dealing with people face to face to re-programme and issue replacement pagers/bleeps when faults are reported and replace batteries for paging equipment

**Working for YTHFM brings a host of benefits**:

- National terms and conditions for NHS workers
- Competitive hourly rate £11.67 per hour
- Enhanced Pay for unsocial hours worked - unsocial hours are any hours worked on weekends or between the hours of 8pm and 6am. At Band 3, the enhancements are: all time on Saturday (midnight to midnight) and any week day after 8 pm and before 6 am - time plus 35% (£15.75 Per hour) or all time on Sundays and Public Holidays (midnight to midnight) - time plus 69% (£19.72 per hour)
- Paid training
- Free uniform
- 27 days paid holiday (pro rata for part time) plus bank holidays
- Increased paid holiday allowance after 5 and 10 years service
- Access to the NHS Pension Scheme
- Fantastic discounts for staff, including local restaurants and shops
- Generous occupational family leave entitlement and occupational sick pay

YTHFM are currently funding level 1 membership of a Tailored Healthcare Cash Plan for all substantive Band 2 and 3 staff, on a trial basis and as a gesture of goodwill. This provides employees with access to a range of benefits, including refunding the costs of optical and dental services, physiotherapy and wellbeing treatments, up to defined limits. This does not form part of our terms and conditions of employment and could be withdrawn at any time. We also offer discounted membership of Westfield Health’s standard Plan for staff on bank contracts or employed in Band 4 or above

**A full description of the role is available in the attachment**: job description.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

COVID-19 Vaccination Requirements

Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.