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Business Administration Support Apprentice
4 months ago
**Business Type**:Healthcare Home Support Services
This is an administration and support role. The role requires commitment to achieve the support required but also to ensure that they learn the necessary knowledge, skills and behaviours to acquire the relevant operational experience needed to pass the apprenticeship programme.
This role is office based, with travel required to training, workshops and meetings where necessary.
**Description of Duties**:
- Responding to queries via telephone; this will include communicating with Care Staff, Service User’s/Service Users’ family members etc. where required
- Taking incoming calls / reception duties
- Greeting and looking after visitors
- Assisting with general administration duties. This may include filing, scanning, creating reports etc.
- Assisting senior members of staff with ad-hoc duties
- Dealing with post (incoming and outgoing)
- Monitoring office inventory, such as stationery, water etc.
- Monitoring staff uniform inventory and ordering new stock, when necessary, with the completion of purchase orders
- Typing and setting up documents such as letters and reports
- Keeping computer records up to date
- Filing
- Using office equipment such as printers and photocopiers
- Managing staff appointments
- Setting up meetings and taking minutes
- Creating and maintaining spreadsheets and databases
- Liaising with senior staff and management to schedule interviews, training and inductions
- Facilitation of training course registrations
- Maintaining a clean and tidy working environment
- Managing recycling (including shredding and secure disposal of paper-based documents)
- Arrange for stands to be delivered to sites and set up in readiness for exhibitions and workshops
- Preparation of business paperwork
- Arranging refreshments for meetings, training events and workshops
- Looking after petty cash
- Liaising with external providers
**Skills required**:
**- **Good verbal and written communication skills, both face to face and remotely
- Ability to communicate effectively on the telephone
- Ability to work individually with little supervision but flag up issues promptly
- Pays attention to detail and owns issues to completion
- Shows initiative and make proposals for improvements
- Able to work to deadlines
- Good planning and organisation skills - able to multi-task
- Commitment to achieve the required goals
- Adaptable and flexible - a “can do” attitude
- Team worker
- Able to build relationships with clients, identifying and focusing on their needs
- A good awareness of other cultures
- Works well under pressure
- Ability to gather evidence required for the completion of the apprenticeship
- Positively give 100% towards the completion of their qualification
- Self-motivated and a willingness to learn both self-teaching and through the attendance of training courses
**Person Specification**
**Essential**
**Education & Training**
- Basic education
**Skills/Attributes**
- Ability to work within a team
- Good communication skills
- Work on own initiative but highlight issues promptl
- Can work to deadlines
**Values/Attitudes**
- Commitment and loyalty to the organisation
- Honest & trustworthy and respect confidentiality
- Adaptable and flexible - a “can do” attitude
- Willingness to learn and develop new skills
**Qualifications**
- Minimum requirements to begin progress towards the business administrator level 3 apprenticeship
**Desirable**
**Experience**
- Experience Within A Working Environment
**Skills/Attributes**
- To have knowledge of Microsoft office
- Shows initiative and make proposals for improvements
- Good planning and organisational skills
**Values/Attitudes**
- Works well under pressure
- A good awareness of other cultures
**Qualifications**
- Knowledge of health & safety requirements
**To Apply**:
Please submit a comprehensive CV and Covering Letter ensuring to include the reference number UNI4/JC/524
Please ensure you give a detailed account of your skills and experience and how you meet the stated criteria of the role profile.
**Job Types**: Full-time, Apprenticeship
**Salary**: £5.28 per hour
Schedule:
- Monday to Friday
Work Location: One location
Application deadline: 30/04/2023
Reference ID: UNI4/JC/524
