General Assistant

3 weeks ago

Pontefract, United Kingdom Healthnet Homecare UK Ltd Full time

**Job Purpose**:

- Provide professional and accurate dispensing and telephony services to clinics, patients and other healthcare providers in line with standard operating procedures.
- To process orders in line with departmental procedure.
- To provide excellent customer service ensuring the customer’s needs are met in a timely and efficient manner.

**Reporting Structure**:

- Director
- Pharmacy Manager
- General Assistant

**Main Responsibilities**:

- To follow and promote relevant SOPs and Company policy and procedure to ensure patient safety at all times.
- To accurately and efficiently pack patient orders for dispatch.
- To accurately and efficiently create patient administration kits.
- To accurately check off, book in and put away stock deliveries.
- To support the dispensing and stock teams as may be required from time to time.
- To maintain documentation filing systems within the department.
- To work collaboratively with other members of the dispensing team to ensure efficient and safe running of the dispensary
- To read and comply with all communications from head office and others to ensure necessary actions are undertaken for the pharmacy and customers.
- To maintain good housekeeping.
- To carry out any reasonable request given by appropriate persons.
- To contribute to HealthNet’s commitment to continuous improvement by forwarding your suggestions to appropriate persons.
- To proactively support the HealthNet Operation by helping in other departments which may be busier than your own at a particular time.
- To travel between depots, therefore a valid UK driving licence is essential.

**General Responsibilities**:

- Know the Company strategy and make sure what you do on a day to day basis is in line with the strategic objectives.
- Ensure the work you do is of a high quality standard and HealthNet’s procedures and policies are followed at all times.
- Engage in personal professional development and attend mandatory training.
- Present the Company in a positive way at all times with internal and external clients, customers and staff.
- Comply with the Company’s HR policies and the Health and Safety policy at all times.
- Work flexibly and efficiently in order to meet internal and external customer needs, whilst maintaining the highest possible professional standards.
- Bring new ideas and approaches with an open mind.
- Maintain confidentiality and security at all times.

**Corporate Responsibilities**:
**1. Treating Customers Fairly (TCF)**

All staff (irrespective of grade) has responsibility for ensuring the fair treatment of customers throughout all aspects of the customer journey. Staff should be able to demonstrate an understanding of what is required and expected of them in order to do this.

**TCF Responsibilities**:

- Identify and address potential TCF issues within area of responsibility
- Identify and (where appropriate) implement improvements within area of responsibility in relation to TCF issues.

**2. Diversity**

HealthNet is committed to equal opportunity in employment regardless of gender, transgender, marital status, colour, race, ethnic origin, disability, age, sexual orientation or religion.

All staff (irrespective of grade) has responsibility for understanding and complying with Equal Opportunity Policy. All staff should promote an inclusive work environment, where colleagues are treated with dignity and respect.

The principles of equality will be applied in recruitment, training, staff development, pay, terms and conditions of employment, allocation of work, promotion, dismissal, work life balance and grievance & disciplinary procedures.

**3. Corporate Social Responsibility (CSR)**

We will provide our employees with a comfortable safe and healthy working environment whilst promoting personal development and work life balance. We expect all of our employees to respect our stakeholders, the wider communities in which we operate and the natural environment.

All staff have a responsibility to ensure that everyone within the Company is free from any kind of bullying or harassment.

Staff should observe the following:

- Staff should ensure all business activities are operated in a fair and balanced manner, respecting, and responding to legal, social and ethical issues arising from our commercial activities.
- Staff are required to act as good corporate citizens, controlling, and minimising our direct and indirect social and environmental impacts.
- Staff should be aware of the company code of conduct, representing the company inside and outside of work (e.g. local environment to work) e.g. behaviour, litter whilst traveling to and from work.

Work remotely
- No

**Job Types**: Full-time, Permanent

**Salary**: £21,630.00 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Pontefract: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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