Rental Customer Advisor

6 months ago


Glasgow, United Kingdom Arnold Clark Full time

**Salary**: Competitive plus benefits
**Type of work**: Permanent
**Location**: Glasgow
About the role

We’re looking for an organised and enthusiastic Flexible Rental Customer Advisor to cover our branch network within Glasgow and surroundings areas.

Hours

Full time, 42.5 hours Monday - Friday and every second weekend.

About the role

As part of a busy Arnold Clark Car & Van Rental team, you’ll work with management and other staff members to deliver the excellent service levels our customers expect from us.

The right person for this varied, permanent role will be flexible, organised and committed to providing a high standard of customer service at all times.

Day-to-day duties

Delivering a consistently excellent level of customer care, both face-to-face and on the telephone.
Using your brilliant communication and organisational skills to ensure your branch’s task list is actioned.
Monitoring and controlling expenditure.
Running daily reports and ensuring they’re acted on.
Helping to promote the branch and keeping customer experience core to your focus.
Handling customer complaints and queries.
Occasionally covering at other branches when needed.

Essential skills

Strong administrative skills.
Demonstrable ability to work effectively as part of a team.
Good communication skills.
A full UK driving licence.

Nice to have (but not essential)

Previous experience of working in the rental industry.

In return, you’ll receive one of the best employee benefits packages in the industry, including free private healthcare, life assurance, sick pay cover, maternity & paternity packages, enhanced holiday package and extensive training, as well as generous retail discounts.

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark, visit our website.

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**Benefits**:
Every Arnold Clark employee is entitled to a wide range of benefits, including:
Discount on new and used vehicles
Contributory pension scheme
Private medical insurance
Life assurance



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