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Insurance Claims Handler

4 months ago

Remote, United Kingdom Huntswood Scotland Limited Full time

**Do you have a passion for Insurance & Customer Service?**

**We want to hear from you**

Huntswood are looking for full-time Insurance Claims Handlers to join our ever
- expanding team.

You will be joining a team where you’ll be excited to start work each day

**Start Date**: August 2023

**Salary**:Upto £12 per hour OTE (£10.90 ph + Performance Bonus)

**Location**: Remote - Working from Home

**Working hours**: 37.5 hours per week, 5 days per week
Monday to Friday between the hours of 09.00 - 17.00

To give you an idea of how this Insurance Claims role would feel, here are some of the things you could expect:

- Inbound calls from our customers regarding their insurance - From customers notifying us of an insurance claim or to follow up on a previously opened claim
- Achieve and exceed productivity & customer satisfaction
- Accurately inputting data and logging claims
- Follow our system and regulatory scripting to achieve quality and compliance targets

To succeed, you should be computer literate with remarkable customer call handling skills. This coupled with a track record of delivering exceptional customer experience and achieving performance targets makes you more than suitable for our role.
- Minimum of 6 months Insurance experience (3 months if existing Claims Handling)
- Knowledge of insurance principles and practice
- Awareness of FCA regulatory requirements
- Experience dealing with complaints and resolving at first point of contact.
- A passion for delivering excellent customer experience.
- Used to working to call targets within a high-volume environment while maintaining attention to detail.

In return for your talent and commitment, we’re offering
- A starting salary of £10.90 per hour + Performance Bonus
- Extensive Training provided
- Clear career path and development opportunities
- Refer a friend scheme rewarding £600 per referral
- Recognition awards and events in an inclusive culture
- Fantastic employee discount portal

Huntswood are not your average call centre - We aim to buck the trend in outsourcing and create inclusive environments where our colleagues are encouraged, developed, and heard. We’re continuously exploring ways to be better and do better - Come and help us do so.

**Job Types**: Full-time, Permanent

**Salary**: Up to £12.00 per hour

**Benefits**:

- Casual dress
- Company pension
- Health & wellbeing programme
- Referral programme
- Store discount
- Work from home

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus

**Experience**:

- Contact Centre: 1 year (required)
- Insurance Claims: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: Remote