Continence Administrator

4 weeks ago

Wokingham, United Kingdom Berkshire Healthcare NHS Foundation Trust Full time

The Continence Advisory Service is a small team within Berkshire Foundation Health Care Trust. It Provides advice and support to meet the continence needs of the people of Berkshire from childhood into adulthood. The administrators in our team are key members who provide telephone contact for patients in regards prescriptions, clinic appointments and our home delivery service. The service consists of administrators, nurses, nursey nurse and a women’s health physiotherapist we all work together to provide a vibrant environment that cares greatly for all within the service.

Provide administrative support to the Continence Advisory Service.

Manage telephone calls on an individual basis with service users and deal sensitively and appropriately and take relevant action depending on the nature of the call.

To input patients order details onto the continence service product databases and observe confidentiality in accordance with GDPR.

To act as a link between staff, service users and other service users by receiving and giving informed and accurate information, whilst maintaining patient confidentiality.

Provide general and product related advice and information to service users, carers and clinical staff over the telephone.

Arrange clinic appointments as appropriate.

Demonstrate empathy and understanding of the patient and carers emotional needs.

To maintain adequate supplies and equipment for the department, checking stock deliveries against delivery notes, reporting discrepancies / damages and follow up as appropriate.

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire.

We value diversity and are proud to be a Stonewall Top 100 Employer. We work hard to create an inclusive environment where you’ll be supported by friendly and professional colleagues to flourish.

**Our values at Berkshire Healthcare**:
Caring for and about you is our top priority

Committed to providing good quality, safe services

Working Together with you to develop innovative solutions

We welcome people who share these values to come and work for us.

**Benefits of working for us include**:
Flexible working options to support work-life balance.

27 days’ annual leave rising with service + opportunity to buy and sell

Generous NHS pension scheme

Excellent learning and career development opportunities

‘Cycle to Work’ and car leasing scheme

Access to a range of wellbeing tools and services

Discounts at hundreds of popular retailers and restaurants

Staff networks for race, diversity, disabilities and armed forces community to support equality

Generous maternity, paternity, adoption and special leave.

Free parking across Trust sites

**The “must haves” for you to be considered for this role**:
Minimal face-to-face patient contact however must have excellent Interpersonal telephone skills - be able to manage sensitive personal information.

IT skills - knowledge of key operating systems such as Microsoft and RIO

Manage own workload daily, independently and without supervision and to demonstrate the flexibility required to respond to interruptions and changing priorities.

Experience of databases and record keeping.

If you’re someone who shares our passion for excellence and care, join us and let’s be outstanding together.

  • Continence Administrator

    3 weeks ago

    Wokingham, United Kingdom Berkshire Healthcare NHS Foundation Trust Full time

    The Continence Advisory Service is a small team within Berkshire Foundation Health Care Trust. It Provides advice and support to meet the continence needs of the people of Berkshire from childhood into adulthood. The administrators in our team are key members who provide telephone contact for patients in regards prescriptions, clinic appointments and our...

  • Administrator

    3 weeks ago

    Wokingham, United Kingdom Berkshire Healthcare NHS Foundation Trust Full time

    Provide administrative support to the Continence Advisory Service - Manage telephone calls on an individual basis with service users and deal sensitively and appropriately and take relevant action depending on the nature of the call. - To input patients order details onto the continence service product databases and observe confidentiality in accordance with...

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