Customer Service Advisor

2 weeks ago


Cardiff, United Kingdom LegalAndGeneral Full time

**Company Description**
Life can sometimes be unpredictable, and it pays to plan ahead. Our aim at **Legal & General Retail** is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that’s important to them. To better understand our customers and meet their needs, we’ve brought our protection, retirement income, savings, lending and advice, fintech and mortgage businesses under one umbrella. Created at the start of 2022 through the merging of our long-standing and trusted retail retirement and insurance businesses, we’re a fast-growing division with big, customer-centered ambitions.

Are you passionate about providing exceptional customer service? Do you thrive helping people and solving problems? We are looking for motivated **Customer Service Advisors** to join our Workplace Pensions team (internally roles maybe known differently) with a starting salary of **£22,000.**

This position offers a unique work arrangement of working 3 days from home and 2 days in our Cardiff office providing flexibility and the chance to work in a supportive team with a great company culture.

Our phone lines are open **9-5pm Monday
- Friday**. You’ll work **35 hours** during our opening hours.

Our Customer Service teams are made up of professionals from different backgrounds including call centre, retail, hospitality, and sales.

**We love working at Legal and General and know you will too. Here are some of the amazing benefits our colleagues get**:

- You’ll have the opportunity to participate in our annual, performance-related bonus plan (discretionary).
- 25 days holiday, plus bank holidays, 26 days after 2 years’ service. You can also buy and sell holiday.
- Generous pension contribution
- Life assurance x8 of base salary
- Private medical insurance
- Recommend L&G as a great place to work and earn money if someone you know joins us.
- A variety of company share schemes, discounts at a huge range of high street stores and on our own products.

**What you'll be doing**
- Helping our customers every day. You’ll be working in our Workplace Pensions team as a Customer Support Consultant taking inbound phone calls from existing customers.
- Our Workplace Pensions team support customers who have saved into their pension for a long time, in preparation for retirement. What is a workplace pension? A way of saving for retirement through contributions deducted directly from your wages. Employers can also make contributions through the scheme.
- You’ll provide customers with a first-class experience during every interaction.
- Given the nature of what we do, sometimes these calls can be emotive, so, we’re looking for people who are naturally caring, empathetic and resilient.
- Offering support and feedback to other colleagues, contributing to a highly motivated, straightforward, and collaborative culture.
- For our most vulnerable customers, you’ll ensure you consider their circumstances and needs and take additional steps to support them through their interactions with Legal & General.

**Qualifications**
- The skills below are really important to us. Rest be assured, we will show you the L&G way. You’ll be in induction for a couple of weeks so, you’ll have the tools you need before you start helping our customers and clients.
- People who love helping people
- Strong communication skills and passion to support customers, whatever their personal circumstances.
- Confidence in using a desktop or laptop and experienced in using MS Office.

**Additional Information**

The brand with the brolly is choosing today to change tomorrow.

Since 1836, we’ve grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands.

We’re all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet.

We need people who share our ambitions, agility and entrepreneurial spirit to help us do it.

At L&G, you’ll find a balance that helps you be your best. Empowered by hybrid working, we’re supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance.

Today, there’s over 10,000 of us, working towards our mission, with plenty of opportunities to grow your career as we grow L&G. Will you join us?

Great minds don’t have to think alike, so we welcome voices from all backgrounds. Bringing together people with different life experiences helps us build empathy with our customers and drive innovation.

We don’t just talk about it, we actively promote diversity and equitable opportunities for all. That means our employment decisions are made without regard to ra



  • Cardiff, United Kingdom HireHub Full time

    **Customer Service Advisor -** **Cardiff** In support of our continued growth, we are pleased to announce that an opening has become available for a Customer Service Advisor (face-to-face) to join our team based in Cardiff. **About our Customer Service Advisor opening**: As our Customer Service Officer, you will play a key role in the way we deliver our...


  • Cardiff, United Kingdom Brite Recruitment Ltd Full time

    **CUSTOMER SERVICE ADVISOR** **£20,080 + Bonus** **CARDIFF / HYBRID** We have a great opportunity for an enthusiastic individual to work as a Customer Service Advisor on a full-time, permanent basis. Our client is a worldwide distributor of products, services and supplies for the healthcare sector. As a Customer Service Advisor, you will be responsible...


  • Cardiff, United Kingdom Brook Street Full time

    **Customer Service Advisor** Brook Street is looking for a confident and dedicated Customer Service Advisor to join an excellent organisation on a temporary basis. There is an opportunity to be made a permanent member of staff If offered a permanent role it will involve weekend work on a rota basis therefore you must be flexible with your working...


  • Cardiff, United Kingdom Pertemps Network Group Full time

    **Customer Service Advisor**: - 0582047711 Applicants **£12 Per Hour** - Full Time**Temporary** **Cardiff, Cardiff** **Customer Service And Call Centre** **Job Description**: **Customer Service Advisor** **Central Cardiff** **35 hours per week, 9am - 6pm Monday to Friday** **6-month temporary assignment - hybrid working after initial 2-week training...


  • Cardiff, United Kingdom Everyday Loans Group Full time

    We are looking for some contractors with excellent customer service skills? Do you see yourself having a career in Finance and would like to see what it is like? We may have the role for you! Everyday Loans are currently recruiting for a few Customer Service Advisors to join the team on three month contracts. Everyday Loans is an established market leader...


  • Cardiff, United Kingdom Tate Recruitment Limited Full time

    **Customer Service Advisor** **3 month temporary** **Hybrid working** **£14.02 per hour** **Location - Cardiff** **Key accountabilities** - Telephone customer services experience - the Advisors will be working in the connections team who are the first point of contact for customer wishing to have a new electricity connection, increase the size of their...


  • Cardiff, United Kingdom Carbon60 Global Full time

    **CUSTOMER SERVICE ADVISOR** Carbon60 are looking to recruit three customer service advisors for UK leading utilities provider in Cardiff. This is on a Temporary basis for a minimum of 5 Months. This is an exceptional opportunity to join a friendly team in a modern office that offers flexibility and hybrid working. **ROLE**: Customer Service...


  • Cardiff, United Kingdom Jomo People Ltd Full time

    We’re looking for experienced contact centre customer service advisors, based in Wales, who are open to working on a fully remote basis from home for this brand-new opportunity. You will join an established insurance business as a home working customer service advisor, and be part of a super fun, supportive and engaged team of advisors who just love what...


  • Cardiff, United Kingdom MARKJAMES SEARCH LTD Full time

    Customer Service Advisor - Cardiff - £14.02 p/h - 3 month contract likely to be extended / go permanent although not guaranteed I am working with a well-known energy company in Cardiff to recruit 8 Customer Service Advisors due to increased workload! This role is working on a predictive dialler making outbound calls as well as dealing with inbound...


  • Cardiff, United Kingdom red recruitment Full time

    **Package and Benefits of a Customer Service Advisor**: - **Salary**: £20,099 per annum + annual bonus - **Location**: Cardiff - **Contract**: Permanent, full-time - **Hours**: Monday to Friday, between 8am - 6pm, and 1 in 3 Saturdays, 9am - 1pm - Hybrid working after 6-month probation (2 days office, 3 days home!) - Enhanced employer pension...


  • Cardiff, United Kingdom Yolk Recruitment Full time

    **Customer Support Advisor** Yolk Recruitment are working closely with an insurance company based on the outskirts of Cardiff, to find a friendly and driven Customer Service Advisor to join their team. In this position you will be responsible for ensuring their customers have the best experience whilst searching for the perfect Insurance Policy. **What...


  • Cardiff, United Kingdom Moxie People Full time

    **Moxie is supporting a Cardiff Based Housing Association to recruit a Customer Service Advisor.** As the Customer Service Advisor, you will play an integral role in providing administrative support to the housing organisation. This is a 2 week temporary position, based in Cardiff. **What will you do?** - Answering calls from tenants as you will first...


  • Cardiff, United Kingdom Moxie People Full time

    **Moxie is supporting a Cardiff Based Housing Association to recruit a Customer Service Advisor.** As the Customer Service Advisor, you will play an integral role in providing administrative support to the housing organisation. This is a 2 week temporary position, based in Cardiff. **What will you do?** - Answering calls from tenants as you will first...


  • Cardiff, United Kingdom Huntress Full time

    **Customer Services / Data Entry** **Key Information**: - Title - Business Energy - Customer Service Advisor - Duration - 10 month contract - extension likely - Location - Reading/ Cardiff - Hybrid - Salary - £12.90 per hour - Hours - 37.5 per week - ASAP Start **Description** This role is working on a predictive dialler making outbound calls as well as...


  • Cardiff, United Kingdom Wild Recruitment Agency Full time

    Do you have a passion for customer service and believe you can provide an excellent experience? Are you looking for a new challenge and looking for the next step in your career? Do you have experience dealing with customers over the phone? If you are look no further, we have a great opportunity for you as a Customer Service Advisor working with our large...


  • Cardiff, United Kingdom Barclays Full time

    **Customer Service Advisor** **Cardiff** **£23,500 per annum** **Rotating between 7am-11pm Monday to Sunday** As a Barclays Customer Service Advisor, you will be accountable for serving the more complex needs of our customers and clients with a focus on achieving the best outcomes for them. For this role, you must have compassion and a desire to take...


  • Cardiff Gate, United Kingdom Brook Street Full time

    **Customer Service Advisor** Brook Street are looking for a confident **Customer Service Advisor** Advisor to join a growing team on a temporary basis. This position is working Monday to Friday 8AM - 4:30PM for approximately six weeks with the potential to be extended or madea permanent member of staff **What will you do as Customer Service Advisor?** -...


  • Cardiff, United Kingdom Jomo People Ltd Full time

    Are you looking for a brand new customer service advisor opportunity, working for an established not for profit company, who are incredibly customer and environmentally focussed and want you to have a rewarding and progressive career? Have you got a passion for problem solving and want to use these skills to really help customers, truly making a...


  • Cardiff, United Kingdom G2 recruitment Full time

    **Location**: - Region: Cardiff- Country: United Kingdom**Role**: - Industry: UK Public Sector - Job Type: Contract / Freelance **Salary**: - Salary: £13.50 - £13.75 per hour + Negotiable- Benefits: Negotiable**Application Details**: - Date Posted: 16/08/2023 - Start Date: ASAP- Expiry Date: 13/09/2023- Job Reference: BBBH177722_1692203021**Customer...


  • Cardiff, United Kingdom Yolk Recruitment Ltd Full time

    **Customer Service Advisor **Yolk Recruitment are working closely with a leading financial services company based in Cardiff, to find a friendly and driven Customer Service Advisor to join their support team. **What you'll be doing**: - Providing a friendly and helpful approach to customers - Keep an eye out for potential vulnerable customers, fraudulent...