Call Centre Agent

3 weeks ago

Burnley, United Kingdom Innovation Group Full time

**Who Are We?**

We are the Innovation Group - For over 20 years, the world’s leading insurers, vehicle manufacturers, property managers, brokers and fleet operators have trusted us to transform their claim management processes, manage critical vehicle and property incidents, and generate more revenues with value-added services like warranty and service plans for dealerships around the world.

**What Is The Role?**

You will be responsible for proactively contacting third party customers who have been involved in an accident to offer our services for repair and mobility to ensure that the customer is back on the road as soon as possible and the claim is settled.

You will handle a variety of customer calls as part of our team and help to deliver exceptional customer service. You will learn how to effectively deal with customers, clients and colleagues from different backgrounds and cultures.

We are constantly working towards achieving the perfect journey for our customers, we will help build your confidence and your skills as an individual helping you to take ownership of your calls

**What Do We Need From You?**

Experience isn’t everything - we want people with the right behaviours - personable, empathetic, easy to talk to - we can teach you the job

Ideally you will have experience within a customer service and / or a sales focussed role

As long as you can put the customer first and deliver exceptional service, we want to hear from you

Ability to work various shift patterns, including Saturdays, Bank Holidays and evenings on a rotation basis.

**Why Should You Apply?**
- Salary of £20,900 with the potential of extra performance related bonuses
- Lots of benefits including:

- 25 days annual leave, plus bank holidays, with the opportunity to buy and sell additional leave
- Fantastic referral scheme with no limit on how many friends you can refer
- Flexible benefits scheme, allowing you to buy health insurance, dental cover, travel insurance, Virgin Experience Days, Life Assurance and more

If you are looking for the opportunity to progress, this is the ideal role. With the right attitude and the desire to develop your skills, there is always room to progress. Over 80% of our management and support team began within our customer service roles

**What Next?**
- If that goes well, you will be invited to a face to face interview in our Burnley office to really show off your amazing skills.
- If successful, you will then receive an offer SIMPLE

Also, please check out our newly launched Instgram - innovationgroupcareers

**Job Types**: Full-time, Permanent

**Salary**: £20,900.00 per year

Schedule:

- 8 hour shift

Work Location: In person

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