Revenues Officer

**Team**:RAB - Revenue 1 Team

**Job Family**:Providing - CBG7
**Salary**:£24,496 to £26,845 per annum pro rata

**Hours**:37 per week ( 3 postions available)

**Location**:Working from home and any CBC offices, including Priory House, Shefford. You will be expected to attend a CBC office location on a monthly basis, and as needed to carry out your role

**Contract Type**:Hybrid - Fixed term/Secondment - 24 months

**Closing Date**:2nd of July 2023
**Interview Date**:w/c 17th of July 2023

**About Us**

Central Bedfordshire is an ambitious authority, determined to be an exemplary one. Our strategic location and high quality of life mean we are one of the fastest growing areas in the country.

As a council we face the same challenges every business does - investing in the right places and delivering great results. Except for us, it’s all about our 289,000 residents. We’re totally focussed on helping to improve their lives and making Central Bedfordshire a great place to live and work.

We have set values and principles to represent the way we work and how we operate as an organisation. You can view a list of these in detail on our website.

This is a great time to join us on our journey.

**More about the role**:
Central Bedfordshire Council is a large unitary authority that strives to put its customers first and achieve its ambition to be a more efficient and responsive Council. We are developing a 24/7 online offering to give the people in our community even greater accessibility and are constantly looking at other ways to improve and communicate with our residents.

Our Revenues and Benefits Service is critical to our future success as it facilitates the billing and collection of Council Tax and Business Rates as well as the assessment of benefit claims, ensuring we achieve positive outcomes in a sensitive way.

Help us change for the better.

To be suitable for the role you should be able to demonstrate good customer care, good listening, and negotiation skills, as you will be expected to identify and offer solutions to customers to pay council tax arrears, and to achieve good outcomes.

Attention to detail is essential to succeed, as you will be assessing and preparing cases for enforcement action. You will also be responsible for updating and maintaining the council’s confidential database of individual records.

We work in a fast-paced environment so you will need to demonstrate that you can work on your own initiative, as once your training is completed, you will be expected to make independent decisions, within guidelines, and to be able to prioritise your own workload.

We are looking for a good team player who works well with colleagues, to share ideas and good practice to help us achieve excellent results.

Previous experience of working in a similar environment would be beneficial, although we will train you fully in order to fill in any gaps.

Central Bedfordshire Council has its own vision and values that are integral to everything we do. Our area vision is to make Central Bedfordshire 'A great place to live and work’.

Sustainability matters to us. We aim to lead by example in tackling climate change. Read more about the action we’re taking on our website: Climate change - tackling it and our strategyYou will be expected to demonstrate how you meet the key accountabilities and competencies detailed within this **Recruitment Pack