Business Co-ordinator

2 months ago

Kent, United Kingdom Venesta Full time

Projects begin life with an initial enquiry from a customer which is quoted by our Estimating team. Once quoted, our Business Co-ordinators call and speak with the project-specific key contacts with the aim of identifying the key information we need to know to ensure effective project management. This includes who the decision-makers are, timescales and what support we need to offer our customer. After every call, a future call is diarised and this process continues right through to order stage.

Repeat business is very important. Our Business Co-ordinators build excellent relationships with customers and deliver outstanding customer service at every opportunity.

In addition to this, our Business Co-ordinators spend 3 hours a week proactively generating new business opportunities within their areas. New business generation is the key to our future success

**Candi**date** **Pr**ofile**:

- Excellent communication skills
- Excellent project management and co-ordination skills
- A flexible approach, willing to go the extra mile to ensure that customers receive excellent customer service and internal targets are achieved
- To be resilient and determined

**Roles and Responsibilities**:

- Working as part of an internal team
- Working together with the team’s Specification Manager
- Delivering outstanding service to all customers
- Achieving team order intake targets
- Making quality appointments for the team’s Specification Manager to attend
- Day to day project management of approximately 200+ projects
- New business generation including the development of postcodes within your designated geographical area
- Managing a work-pad of outgoing project calls, plus incoming calls from customers
- Achieving desired call rates and % of time on phone
- Achieving desired conversion rates on quotes to orders
- Working with various internal departments including Communications, Estimating, CAD and Customer Service
- Making and maintaining accurate project notes information on Integrated

**Required skills**:

- Excellent communication with a strong attention to detail
- Ability to multi-task
- The ability to work under pressure and meet demanding deadlines
- The ability to find solutions to challenges

**Reporting to**:
Sales Office Manager

**Key details**:
**Department**: Sales

**Location**: Kent

**Circa**: Basic plus commission

**Start **date**: ASAP

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