Mhics Administrator

The Bracknell Mental Health Integrated Community Services (MHICS) has an exciting opportunity for a team Administrator to join our new, dynamic and multi-disciplinary team, especially to support our umbrella services, i.e. MHICS Group Programme across East Berkshire. A Monday-Friday, 9:00am - 5:00pm working pattern is just one of the attractions this opportunity will provide to you.

The postholder will support the effective operation of the services by providing organisational, administrative and secretarial support to the team members.

The postholder is expected to act on their own initiative on a daily basis to ensure the effective running of the service, prioritising their own workload as required.
The post holder must be able to effectively and professionally liaise with, and negotiate between, all colleagues, service users and their families, members of staff from other external organisations and the public, demonstrating excellent communication skills and dealing with confidential information in an appropriate manner.
- Provide efficient day-to-day administrative, clerical and secretarial support for MHICS East and other services; including liaising with GPs/practice staff, team members, colleagues from voluntary services, patients/their carers, primary care and local authorities
- Provide administrative support to the Group Programme across MHICS East, including checking inbox, processing referrals, updating and maintaining waitlist, assisting with collecting outcome measures, and managing discharge letters at the end of group programme.
- Manage referrals, appointments and update team members as required
- Attend team meetings where information may be complex and sensitive, taking minutes. Distribute information prior to and after meetings in a timely way
- Promote effective communication across the service, including procedures for answering telephones and taking messages

**The “must haves” for you to be considered for this role**:
1. Previous knowledge and experience of working in a busy office and/or customer care environment, and undertaking a full range of admin duties
2. Good interpersonal, communication and reporting skills.
3. Ability to use a practical problem-solving approach in everyday situations
4. Good IT skills, with an ability to navigate various systems and software packages, such as Outlook, MS Office, the internet and databases

Berkshire Healthcare has a record of achievement and success that places us as one of the best performing Trusts in the country. We are rated ‘Outstanding’ by the CQC, we have a history of strong financial performance, and we have a highly skilled and engaged workforce. We aspire to be an outstanding organisation for everyone: our people, our patients, their families, and their carers.

**Some of the benefits of joining our team**:

- Flexible working opportunities and a strong emphasis on your work, life balance
- Annual leave - 27 days for new starters, plus bank holidays. Increasing to 29 days after 5 years and 33 days after 10 years NHS service. Pro rata for part time staff
- Excellent learning and development opportunities
- Salary sacrifice scheme for a new car
- Generous maternity, paternity and adoption leave for eligible staff
- Advanced IT enablement and support 
- Confidential telephone care service providing independent support and advice for staff.
- And so much more

The Trust may close any vacancy prior to the advertised closing date due to the high level of responses we receive for some of our vacancies.

Please see attached job description for more information about this role and working at Berkshire Healthcare NHS Foundation Trust.