Field Service Engineer

2 weeks ago

Cannock, United Kingdom Briggs Equipment Full time

Role: Parts Administrator

Contract: Permanent

Location: Cannock

**As a Parts Administrator you will be responsible for;**
- Company Health and Safety guidelines to be followed at all times, both internally and externally, ensuring our colleagues and customers are safe
- Delivering industry leading business performance to exceed regional targets
- Maintaining effective communication with both internal and external customers keeping them informed and managing their expectations at all times
- Maintaining accurate CASPA records for parts inventory and costings
- Carrying out duties to support parts ordering process within the regional structure
- Releasing/authorising purchase orders to ensure processing prior to specified supplier deadlines
- Effectively problem solve and take ownership of issues to resolution.
- Liaising with suppliers to resolve delivery issues, processing any relevant claims and returns procedures
- Liaising with Van Stock Controllers and CIC to ensure appropriate actions are taken with inventory tasks
- Processing Van/Site/Central Stores stock replenishment, consumable and PPE requests within agreed service levels
- Processing of Engineer new start pack and ad hoc uniform requests
- Monitoring air freight method of transport only when necessary to minimise business costs
- Monitoring back order report informing Controllers of issues or non-conformance so that the customer can be kept informed at all times. Escalate to Supplier Relations where excessive delivery time is encountered
- Supporting with the training of new team members
- Actively promote team working ethic and provide support to cover colleagues as and when necessary
- Undertaking any reasonable task requested by a regional line manager

**As a Parts Administrator you will demonstrate;**
- NVQ level 2, 3 GCSEs A-C, BTEC first certificate or equivalent
- Significant Microsoft Office / System usage

**As a Parts Administrator you will command;**
- Contributory pension scheme
- Paycare health scheme
- 25 days holiday + bank holidays
- Sick pay
- Profit share scheme after 12 months service
- In-depth product training with long term opportunities for personal growth and development

**About Us**

Briggs Equipment is an engineering services and asset management specialist with its people core to everything that it does. We are Hyster-Yale Group’s exclusive UK distributor for materials handling equipment and have extended our offering to include industrialcleaning, aerial access, groundworks, agricultural plant and machinery to offer customers a total solution based on the service we can provide. Our team members are highly skilled and can offer flexible and bespoke solutions for our customers across a rangeof new, used or short term hire equipment.

**Our Values**
- Safety first
- Easy to work with
- It’s our business
- Innovate and Improve
- Build trust

Our values are based around employee experience as we believe this will also support high levels of customer engagement. We want our people to be empowered to identify improvements or risks and offer solutions. We encourage open and honest communicationto make Briggs the best place to work.

**Our Culture**

We empower our people to make the right decisions for the right reasons which ultimately is to provide long term security of employment for us all. Our people tell us that they know what is expected of them at work and that they have the opportunity to dowhat they do best every day. We have an open communication style embracing two way discussion to obtain feedback for continual improvements.

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