Receptionist

Reception Duties include:

- Greet and welcome clients/visitors, ensuring a friendly and professional atmosphere.
- Maintain the reception area's cleanliness and tidiness.
- Manage incoming and outgoing mail, packages, and deliveries.
- Assist with scheduling appointments and maintaining appointment calendars.

Administrative Support:

- Perform general administrative tasks, such as data entry, filing, scanning, and photocopying documents.
- Maintain accurate and up-to-date records of clients information, appointments, and payments.
- Assist in preparing and distributing invoices, receipts, and other financial documents.
- Support the team with various administrative tasks as needed.

Hearing Aid Servicing (Training provided):

- Provide exceptional customer service to clients seeking assistance with hearing aid servicing.
- Perform basic hearing aid maintenance tasks, including cleaning, battery replacements, and troubleshooting.
- Schedule appointments for clients requiring more advanced hearing aid repairs or adjustments.
- Liaise with hearing aid manufacturers or repair centers to coordinate repairs or replacements when necessary.
- Educate clients on proper hearing aid usage, care, and maintenance within scope.

Communication and Collaboration:

- Collaborate with the sales and customer service teams to ensure a seamless client experience.
- Coordinate with other departments to address any administrative or customer service-related issues.
- Act as a liaison between clients and other relevant healthcare professionals, if required.

Necessary Skills:

- Familiarity with basic hearing aid maintenance and troubleshooting is desirable but not mandatory (training will be provided).
- Excellent interpersonal and communication skills, with a friendly and professional demeanor.
- Strong organisational abilities and attention to detail.
- Proficiency in using computer systems, including MS Office Suite (Word, Excel, Outlook) and appointment scheduling software. Social media and web based tools.
- Ability to multitask and prioritise tasks effectively.
- Compassionate and patient approach when dealing with clients and visitors.
- Willingness to learn and adapt to new technologies and industry advancements.
- Additional administrative or customer service training is a plus.
- Previous experience in a receptionist, administrative assistant, or customer service role is preferred.

**Salary**: £11.00 per hour

**Benefits**:

- Company pension

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Kelso, TD5 7AT: reliably commute or plan to relocate before starting work (required)

Work Location: In person