![Novus Property Solutions](https://media.trabajo.org/img/noimg.jpg)
Customer Liaison Officer
4 weeks ago
**Contract Liaison Officer**
**Based**: Basingstoke Office
- covering Hampshire - working Monday to Friday, typically 8.30am - 5.00pm**
Our **Contract Liaison Officers** sit at the core and heart of everything we do. Ensuring that our teams are working effectively and because of your great communication and relationship building skills our customers are happy.
Your experience in a customer-facing environment, along with ongoing training and development, will give you the ability to solve problems and meet deadlines along with the knowledge that what you are doing matters and positively impacts your customers and communities.
Fast paced and progressive, our people take responsibility and thrive in an environment where they are trusted; with a work/life balance that gives them the opportunity to feel motivated and satisfied at work and at home.
**What’s in it for you?**
- Attractive salary & benefits to suit you
- 26 Days Hols & BH - option to buy or sell holidays
- Company pension scheme - up to 7.5%
- Car Allowance or Fleet Van
- We also offer a; Discounted Healthcare Scheme, High street & lifestyle discounts including Taste card, a day paid volunteering per year, length of service awards, and more.
**An outline of your responsibility - **Contract Liaison Officers**
- Responsible for supporting site or contract with liaison between customers, clients and wider community
- Delivering and managing Social Value and an excellent Customers Service are key parts of the overall service Novus provide to our clients, with a passion to go the ‘extra mile’
- Lead on delivering all added value contractual commitments including planning and diarising community, skills and employment initiatives, keeping these in line with the Social Value Act
- Dealing with enquiries/issues relating to varying works delivered by our site teams and sub-contractors. You will act as the ‘voice and face’ at a contract and site level, demonstrating experience of delivering social value and a customer focused service in what can be a demanding public facing environment
- Establish an effective communications system to keep all the site team informed whilst maintaining good relationships with the customers and Novus team
- Coordinate the distribution of information regarding upcoming works and maintain information on current works and contractual commitments
- Carry out site visits with client and customers
- Dealing with complaints and resolving concerns in a positive manner
- Initiate/generate technical instructions, site notes and other site observations
- Identify possible case studies showing excellent Customer Service and Social Value impact to clients and for use in tendering new contracts
- Manage any reporting required for the Contracts
- Promote all good news stories and all initiatives with Marketing, ensuring we capture the good work we do
**About you**
Working as a Contract Liaison Office, experience in communication is key along with confident presentation skills, Your ability to be proficient in IT is also essential to fulfil and develop the role. Flexibility is essential with regards to hours and travel. The role requires you to hold a Full UK Driving Licence
**A little bit about us**
**Novus Property Solutions** is a dynamic, award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 800 colleagues in 20 locations across Great Britain, providing a combination of local knowledge and national strength. We are a social and environmentally responsible family-owned business with a rich 125-year heritage, delivering a range of bespoke services and solutions to a wide variety of clients.
-
Contract Liaison Officer
2 weeks ago
Basingstoke, United Kingdom Novus Property Solutions Ltd Full time**Contract Liaison Officer** **Based**: Basingstoke office; Covering Hampshire and Berkshire locations. Typically working Monday to **Friday** 37.5 hours** Our **Contract Liaison Officers** sit at the core and heart of everything we do. Ensuring that our teams are working effectively and because of your great communication and relationship building skills...
-
Contract Liaison Officer
2 weeks ago
Basingstoke, United Kingdom Novus Property Solutions Full time**Based**: Basingstoke office; Covering Hampshire and Berkshire locations. Typically working Monday to **Friday** 37.5 hours** Our **Contract Liaison Officers** sit at the core and heart of everything we do. Ensuring that our teams are working effectively and because of your great communication and relationship building skills our customers are happy. Your...
-
Resident Liaison Officer
2 months ago
Basingstoke, United Kingdom CareerBliss Full timeAn exciting opportunity to join Commercial Building Contractor this commercial division specialises in supplying replacement UPVC Windows, doors and wall insulation (EWI) into social housing and public sector clients. The Resident/Tenant Liaison Officer role reporting to the Contracts Manager, plays an integral part in ensuring customer issues are resolved...
-
Resident Liaison Officer
2 months ago
Basingstoke, United Kingdom Anglian Home Improvements Remote Work Freelance Full timeAn exciting opportunity to join Commercial Building Contractor this commercial division specialises in supplying replacement UPVC Windows, doors and wall insulation (EWI) into social housing and public sector clients. The Resident/Tenant Liaison Officer role reporting to the Contracts Manager, plays an integral part in ensuring customer issues are resolved...
-
Tennant Liaison Officer
3 weeks ago
Basingstoke, United Kingdom CareerBliss Full timeAn exciting opportunity to join Commercial Building Contractor this commercial division specialises in supplying replacement UPVC Windows, doors and wall insulation (EWI) into social housing and public sector clients. The Resident/Tenant Liaison Officer role reporting to the Contracts Manager, plays an integral part in ensuring customer issues are resolved...
-
Resident Liaison Officer
2 months ago
Basingstoke, United Kingdom Anglian Home Improvements Full timeAn exciting opportunity to join Commercial Building Contractor this commercial division specialises in supplying replacement UPVC Windows, doors and wall insulation (EWI) into social housing and public sector clients. The Resident/Tenant Liaison Officer role reporting to the Contracts Manager, plays an integral part in ensuring customer issues are resolved...
-
Resident Liaison Officer
2 months ago
Basingstoke, United Kingdom Anglian Home Improvements Full timeAn exciting opportunity to join Commercial Building Contractor this commercial division specialises in supplying replacement UPVC Windows, doors and wall insulation (EWI) into social housing and public sector clients. The Resident/Tenant Liaison Officer role reporting to the Contracts Manager, plays an integral part in ensuring customer issues are resolved...
-
Tennant Liaison Officer
7 days ago
Basingstoke, United Kingdom Anglian Home Improvements Full timeAn exciting opportunity to join Commercial Building Contractor this commercial division specialises in supplying replacement UPVC Windows, doors and wall insulation (EWI) into social housing and public sector clients. The Resident/Tenant Liaison Officer role reporting to the Contracts Manager, plays an integral part in ensuring customer issues are...
-
Resident Liaison Officer
2 months ago
Basingstoke, United Kingdom Anglian Home Improvements Full timeAn exciting opportunity to join Commercial Building Contractor this commercial division specialises in supplying replacement UPVC Windows, doors and wall insulation (EWI) into social housing and public sector clients. The Resident/Tenant Liaison Officer role reporting to the Contracts Manager, plays an integral part in ensuring customer issues are resolved...
-
Tennant Liaison Officer
3 weeks ago
Basingstoke, United Kingdom Anglian Home Improvements Full timeAn exciting opportunity to join Commercial Building Contractor this commercial division specialises in supplying replacement UPVC Windows, doors and wall insulation (EWI) into social housing and public sector clients. The Resident/Tenant Liaison Officer role reporting to the Contracts Manager, plays an integral part in ensuring customer issues are resolved...
-
Resident Liaison Officer
3 weeks ago
Basingstoke, United Kingdom Sovereign Housing Full timeAt Sovereign we are driven by our social purpose where our customers are at the heart of everything we do - more homes, better places, excellent services. We are setting the highest standards for affordable homes and great places to live. We have an opportunity to join Sovereign Housing as a **Resident Liaison Officer** working from our **Basingstoke...
-
Tennant Liaison Officer
2 months ago
Basingstoke, United Kingdom Anglian Home Improvements Full timeAn exciting opportunity to join Commercial Building Contractor this commercial division specialises in supplying replacement UPVC Windows, doors and wall insulation (EWI) into social housing and public sector clients. The Resident/Tenant Liaison Officer role reporting to the Contracts Manager, plays an integral part in ensuring customer issues are resolved...
-
Tennant Liaison Officer
3 weeks ago
Basingstoke, United Kingdom Anglian Home Improvements Full timeAn exciting opportunity to join Commercial Building Contractor this commercial division specialises in supplying replacement UPVC Windows, doors and wall insulation (EWI) into social housing and public sector clients. The Resident/Tenant Liaison Officer role reporting to the Contracts Manager, plays an integral part in ensuring customer issues are resolved...
-
Tennant Liaison Officer
3 weeks ago
Basingstoke, United Kingdom Anglian Home Improvements Full timeAn exciting opportunity to join Commercial Building Contractor this commercial division specialises in supplying replacement UPVC Windows, doors and wall insulation (EWI) into social housing and public sector clients. The Resident/Tenant Liaison Officer role reporting to the Contracts Manager, plays an integral part in ensuring customer issues are resolved...
-
Resident Liaison Officer
2 weeks ago
Basingstoke, United Kingdom Parker Jones Group Ltd Full timeResident Liaison Officer Parker Jones Group are currently recruiting on behalf of a large property services/building maintenance contractor. They specialise in property maintenance and refurbishments. As a result of their continued success, they are seeking an experienced RLO to help support their ongoing repairs and maintenance maintenance contract based...
-
Resident Liaison Officer
1 month ago
Basingstoke, Hampshire, United Kingdom Anglian Home Improvements Full timeAn exciting opportunity to join Commercial Building Contractor this commercial division specialises in supplying replacement UPVC Windows, doors and wall insulation (EWI) into social housing and public sector clients. The Resident/Tenant Liaison Officer role reporting to the Contracts Manager, plays an integral part in ensuring customer issues are resolved...
-
Resident Liaison Officer
2 months ago
Basingstoke, Hampshire, United Kingdom Anglian Home Improvements Full timeAn exciting opportunity to join Commercial Building Contractor this commercial division specialises in supplying replacement UPVC Windows, doors and wall insulation (EWI) into social housing and public sector clients. The Resident/Tenant Liaison Officer role reporting to the Contracts Manager, plays an integral part in ensuring customer issues are resolved...
-
Resident Liaison Officer
2 weeks ago
Basingstoke, United Kingdom Parker Jones Group Ltd Full timeResident Liaison OfficerParker Jones Group are currently recruiting on behalf of a large property services/building maintenance contractor. They specialise in property maintenance and refurbishments. As a result of their continued success, they are seeking an experienced RLO to help support their ongoing repairs and maintenance maintenance contract based...
-
Apprentice Resident Liaison Officer
3 weeks ago
Basingstoke, United Kingdom Equans Full time**Requisition ID**: 54098 **Domain**: Other/Other **Contract type**: Apprenticeship **Schedule**: Full-Time **EQUANS is looking for an Apprentice Resident Liaison Officer to join our team in Silchester Estate, Shalfleet Drive, London. This is an Apprentice role working full time hours per week. On offer is a salary of £17,000 - £21,000 depending on...
-
Apprentice Resident Liaison Officer
3 weeks ago
Basingstoke, United Kingdom Equans Full time**Requisition ID**: 54098 **Domain**: Construction/Site Management **Contract type**: Apprenticeship **Schedule**: Full-Time **EQUANS is looking for an Apprentice Resident Liaison Officer to join our team in Silchester Estate, Shalfleet Drive, London. This is an Apprentice role working full time hours per week. On offer is a salary of £17,000 - £21,000...