Installation & Operations Supervisor
6 months ago
An exciting opportunity has arisen for an **Installations & Operations Supervisor** to join us at Stafford UPVC Windows. Supporting the Installation & Operations Manager to progress all sold contracts to project completion, this is a pivotal role in the business, communicating directly with customers, sub-contractors and various internal departments to provide excellent customer service. This is a pivotal role in the business, communicating directly with customers, sub-contractors and various internal departments to provide excellent customer service.
Duties include:
**Installations**
Support and deputise for the Installation & Operation Manager to:
- Progress all installation projects via the Supply and Fit process providing timely and organised communication with customers to keep them abreast of their project progression
- Issue post survey communications to the customer to advise of the proposed week commencing date for the project
- Prepare installation packs to present, including Fitters Minutes, in an advance of the project start date
- Confirm that all projects are on track; communicating any delays to the customer and relevant business area
- Liaise with sub-contractors and external suppliers to progress each project as required, ensuring relevant materials and skips are ordered for all building regulation projects
- At all stages of the project, ensure the CRM database is updated to reflect the progress of the installation, including amendments with additional costs
- Support Installs Manager to gain interim payments from customers as well as outstanding payments on completion of projects
- Deputise in the office when the Installation & Operation Manager is performing off site inspections
**Wage preparation & Training**
- Manage in all fitters time sheets and fitters minutes, weekly
- Perform initial checks in the fitters wage preparation in comparing time sheets to fitting minutes before presentation to the Installation & Operation Manager, for final sign off
- Liaise with HR Supervisor to plan all training requirements for fitters and WH teams
- Must have excellent communication and organisational skills
- Must be experienced in the use of Microsoft Office and updating of CRM database
- Must have a keen eye for detail
- Will be able to liaise with clients in a polite and respectful manner
- Will have the ability to work in a team and on own initiative
- Must be honest, reliable and punctual
Experience in a busy project / contract delivery role is preferred, but not essential.
In-house on the job training will be provided and on-line training for all aspects of health and safety aspects as required.
**Benefits**:
20 days holiday plus bank holidays
Company Pension and BUPA medical scheme (choice to opt-in on completion of probation).
Uniform provided
**Hours**: 40 hrs per week; 0830 - 1700 including 30 minutes unpaid break
**Salary**: £26,500 - £28,500 depending on experience
Pay: £26,500.00-£28,500.00 per year
**Benefits**:
- Company pension
- Employee discount
- Health & wellbeing programme
- On-site parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Stafford, ST16 3SU: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: SUPVC IOM
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