Customer Service/administrator Night Shift

2 weeks ago


Luton, United Kingdom Sandra Davidson Estate Agents Full time

To undertake front of house duties, including meeting, greeting and attending to the needs of residents, to ensure a superb customer service experience.
- To build a rapport with all residents and resolve any complaints/issues quickly to maintain high-quality customer service.
- To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
- To assist in keeping the reception/communal area clean and tidy at all times.
- To ensure that all reservations and cancellations are processed efficiently.
- To report any maintenance, breakage or cleanliness problems to the relevant manager.
- To undertake all training as required (eg, first aid, health and safety, customer service).
- To adhere to all fire safety test procedures and to assist in the evacuation process in the event of fire.
- To undertake any other ad-hoc duties relevant to the post as and when required.

**Job Types**: Full-time, Permanent

**Salary**: £19,000.00-£28,000.00 per year

Schedule:

- 10 hour shift
- 8 hour shift
- Monday to Friday
- Night shift
- Weekends

Ability to commute/relocate:

- Luton, Bedfordshire: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Reference ID: sd/p
Expected start date: 01/12/2020


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