German Speaking IT Support Analyst

5 days ago


Manchester, United Kingdom CV Screen Full time

A German speaking Software Support Analyst is required by leading software company based within London. The business operates within the travel industry and are looking for an enthusiastic individual with great software support / customer success experienceto join their team. This is a great opportunity to develop your IT/software support skills in a fast-paced environment

An annual salary of up to £38,000 + benefits is available depending on experience. This is a remote position.

**Responsibilities**
- Provide multi-channel support and advice in German using phone, live chat or web portal methods equally comfortably.
- Assist customers in understanding how best to use the technology and resolve any technical problems they may be experiencing with the software.
- Set up screen share sessions in order to troubleshoot more complex issues including issues related to Windows, anti-virus and/or firewall settings for example.

**Requirements**:

- Native level of German: verbal and written. Fluent spoken and written English for internal use only.
- Strong experience in a software support, customer service, product support, technical helpdesk environment
- Any experience within the travel industry is highly desirable
- BA/BSc degree in Computer Science, Linguistics, Classics, Travel & Tourism or equivalent (Desirable)
- Excellent communication skills, clear speaking voice and excellent grammar.
- Polite, professional, calm under pressure and self-motivated to meet targets

**Who would this role suit?**

A native German speaking Software Support Advisor, looking for an exciting new challenge in a fast-paced yet friendly environment, where you can develop your software support and customer success skills, with great opportunities to progress.

**Salary**

Up to £38,000 depending on experience

**Benefits**

Private healthcare, company pension contribution, great holiday package

**Location**

Remote

**Alternative Titles**

Software Support Advisor | Software Support Consultant | Technical Customer Success Advisor | Software Support Analyst

Ben Cole of CV Screen is managing recruitment



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