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Front Office Team Leader

4 months ago

Liverpool, United Kingdom Staycity Full time

**Staycity** is looking for an Front Office Team Leader** **to join the team on a** full time, permanent** basis.

Staycity currently operates in excess of 5,000 apartments across several major European cities including Birmingham, Dublin, Edinburgh, Liverpool, London, Manchester, Marseille, Paris, York and Lyon with many more exciting cities to follow.

The Staycity family is continuously growing, enabling us to achieve our goal of becoming the largest mid-market, pan-European city aparthotel brand with 15,000 keys operational a reality. We are now looking for a Front Office Team Leader to be a part of the family.

Staycity Group’s expansion is now rolling out under two brands - Staycity Aparthotels and our new premium brand Wilde Aparthotels by Staycity.

**Key responsibilities as our will include**:

- To ensure the smooth running of the front desk on a daily basis, liaising between the guest and all departments
- Welcome all guests to the hotel in a friendly manner in conjunction with the Standard of Procedure
- Monitor and action feedback received through guest satisfaction surveys, 3rd party websites and from clients after and during their stay and resolve any client disputes and complaints in a professional manner and within guidelines issued
- Ensure that payment is verified upon check-in and follow the procedure for each different payment type
- Supervise department employees ensuring the correct standards and methods of service are maintained as stated
- To anticipate and rectify problems to ensure the guest's well-being and satisfaction within the hotel
- Manage and motivate a team daily to ensure 100% guest satisfactory

**Our ideal Front Office Team Leader will have the following skills, knowledge and experience**:

- Previous supervisory experience of at least 2 years in a fast-paced environment is essential to deliver this role
- Eager to learn and develop
- Excellent communication skills both verbal and written
- Outstanding customer service skills and attention to detail

Experience using Opera and excellent communication and interpersonal skills are required for this role.

**Hours of Work**:
**If you feel you are the right fit for this Front Office Team Leader role then please click ‘apply’ now We’d love to hear from you