Head of Business Services

3 weeks ago

Nottingham, United Kingdom Sygnature Discovery Limited Full time

Reporting to the Vice President of Commercial Services, the Head of Business Services role is to align customer requirements to the appropriate operational resource on new projects or extended projects. Acting as a key internal facilitator between resource scheduling, operational proposal leads, contracts, programme management, therapeutic oversight and the Business Development team. Ensuring new key opportunities have the right business visibility and internal support prior to being contractually won and then transferred smoothly into operations.

**Responsibilities**:

- To facilitate the preparation of technical proposals (commercial value proposition, clear scientific strategy as well as knitting together different author styles and language) and presentation materials for our potential and existing customers working closely with the Business Development team. Focusing on aligning departmental content into consistent business-focussed commercial packages, which are delivered to the customer within defined SLAs. The expectation is that the BD team will be actively involved throughout to jointly shape the final summary value proposition.
- Focus on proposal templates, scope templates and standardisation of best commercial practice.
- Attend customer calls and meetings along with other BD team members to support proposal shape.
- Facilitating internal calls to shape proposals and get the correct information in a customer friendly form.
- Facilitating customer calls when ‘front of house’ BD cannot attend and communicating appropriately with the bigger proposal team.
- Working closely with Contracts to provide a scientific/technical angle on proposal commercial terms and areas of business risk. Focus on project risk v contract terms (e.g., milestones, stage gates,).
- Ensuring all commercial and proposals sent are formally captured in the appropriate customer folders and the CRM.
- Preparation of formal project scopes that can be aligned to the work orders. Effectively commercialising the customer slides into a concise, clear and consistent service offering.
- Formal handover of new projects from Business Services to the scientific operational departments as part of project opening (“internal project kick off”).
- Working closely with the Operational departments/other BD team members in the ‘fee for service’ areas to get tighter, faster scopes locked down with T&Cs.
- Attending customers calls and meetings if appropriate as the internal face of Business Development.
- Maximising profitability of the work we provide to customers, focussing on FTE rate maximisation, business visibility and contract revenue stability.
- Establish, develop, and maintain positive business and customer relationships.
- Support other BD team members by creating and participating in meeting, presentations and proposal process.
- Line management of the Business Services Team, ensuring delivery of key activities in line with defined SLAs and performance of the team to KPIs.
- Continual improvement to Business Service offerings in line with business need.
- Consultative and collaborative approach when dealing with customers and internal team members.
- Provide creative, consistent, concise, and accurate internal and external communications.

**Person Requirements**:

- Significant experience in successfully leading contract and business service activities within the Biotech/Pharma, Life Sciences industries.
- Experience of integrated drug discovery, preferentially in a CRO or industrial setting Be educated to PhD level or equivalent, in a scientific or business field.
- Previous line management experience, matrix management experience would be advantageous.
- Effective communication skills, both orally and in writing, generally and on complex scientific and technical topics.
- Commercially agile with the ability to adapt to changing market conditions quickly and amend activities as appropriate.
- Possess strong organisational skills and the ability to work in a fast-moving high-pressure environment.
- You will be enthusiastic and self-motivated, with the great sense of ownership.
- Excellent attention to detail and be able to see work through from start to finish.
- Proficient in all MS packages; MS Outlook, Word, Excel and PowerPoint.

In return you will receive an excellent training and benefits package, including a highly competitive salary which is reviewed annually, a bonus scheme, a well-regarded pension scheme, and private medical insurance. All our benefits are tailored to enhancing your experience at Sygnature as it is important to us that you share in our success.

We also recognise that the environment you work in is a priority, so we have built a collaborative and supportive culture with plenty of opportunities to grow and succeed, tailored to individual and business needs. This includes an excellent set of bespoke training and development courses to accelerate both your scientific and personal career growth.

S

  • Head Of Technical Services

    1 day ago

    Nottingham, United Kingdom Alex Young Recruitment Ltd Full time

    Our client is one of the UK’s leading property consultancies and managing agents. Due to some fantastic successes and business wins within the Facilities Management division, our client is looking to hire a UK Head of Technical Services (Associate Director level). As the Head of Technical Services, you will ideally be based in the Midlands, this will...

  • Head Of Technical Services

    13 hours ago

    Nottingham, United Kingdom Alex Young Recruitment Ltd Full time

    Our client is one of the UK’s leading property consultancies and managing agents. Due to some fantastic successes and business wins within the Facilities Management division, our client is looking to hire a UK Head of Technical Services (Associate Director level). As the Head of Technical Services, you will ideally be based in the Midlands, this will...

  • Head Of Technical Services

    14 hours ago

    Nottingham, United Kingdom Alex Young Recruitment Ltd Full time

    Our client is one of the UK’s leading property consultancies and managing agents. Due to some fantastic successes and business wins within the Facilities Management division, our client is looking to hire a UK Head of Technical Services (Associate Director level). As the Head of Technical Services, you will ideally be based in the Midlands, this will...

  • Head Of Technical Services

    7 days ago

    Nottingham, United Kingdom Alex Young Recruitment Ltd Full time

    Our client is one of the UKs leading property consultancies and managing agents. Due to some fantastic successes and business wins within the Facilities Management division, our client is looking to hire a UK Head of Technical Services (Associate Director level). As the Head of Technical Services, you will ideally be based in the Midlands, this will make...

  • Head Of Technical Services

    7 days ago

    Nottingham, United Kingdom Alex Young Recruitment Ltd Full time

    Our client is one of the UKs leading property consultancies and managing agents. Due to some fantastic successes and business wins within the Facilities Management division, our client is looking to hire a UK Head of Technical Services (Associate Director level). As the Head of Technical Services, you will ideally be based in the Midlands, this will make...

  • Head Of Technical Services

    6 days ago

    Nottingham, United Kingdom Alex Young Recruitment Ltd Full time

    Our client is one of the UKs leading property consultancies and managing agents. Due to some fantastic successes and business wins within the Facilities Management division, our client is looking to hire a UK Head of Technical Services (Associate Director level). As the Head of Technical Services, you will ideally be based in the Midlands, this will make...

  • Head Of Technical Services

    1 week ago

    Nottingham, United Kingdom Alex Young Recruitment Ltd Full time

    Our client is one of the UKs leading property consultancies and managing agents. Due to some fantastic successes and business wins within the Facilities Management division, our client is looking to hire a UK Head of Technical Services (Associate Director level). As the Head of Technical Services, you will ideally be based in the Midlands, this will make...

  • Head Of Technical Services

    7 days ago

    Nottingham, United Kingdom Alex Young Recruitment Ltd Full time

    Our client is one of the UKs leading property consultancies and managing agents. Due to some fantastic successes and business wins within the Facilities Management division, our client is looking to hire a UK Head of Technical Services (Associate Director level). As the Head of Technical Services, you will ideally be based in the Midlands, this will make...

  • Head of Commercial Services

    1 month ago

    Nottingham, United Kingdom National Ice Centre & Motorpoint Arena Full time

    **Tough sell?** **Not if your product is unforgettable experiences.** **Head of Commercial Services** The Motorpoint Arena Nottingham is one of the world’s top arenas with 500,000 customers coming through the doors every year. As part of the National Ice Centre complex, which attracts a further 250,000 customers per annum, our venue is big business for...

  • Head of Business and IT

    1 week ago

    Nottingham, United Kingdom Aldercar High School Full time

    Aldercar High School are looking to appoint a dedicated and enthusiastic Head of Business and IT to start in September. This post is suitable for a teacher who would like to lead a successful and innovative faculty that is keen to support new ideas and initiatives. The ability to teach IT to KS5 is essential.Please note: we are unable to offer Sponsorship...

  • Head of Business and IT

    1 week ago

    Nottingham, Nottingham, United Kingdom Aldercar High School Full time

    Aldercar High School are looking to appoint a dedicated and enthusiastic Head of Business and IT to start in September. This post is suitable for a teacher who would like to lead a successful and innovative faculty that is keen to support new ideas and initiatives. The ability to teach IT to KS5 is essential.Please note: we are unable to offer Sponsorship...

  • Head Chef

    2 days ago

    Nottingham, United Kingdom Catering Services International Full time

    Head Chef benefits: * Up to 30 days’ holiday* * Excellent training and development through an internal training programme * Ongoing support with professional qualifications * Free meals and refreshments when on duty * 5 day working week * Discounted rates for yourself, family and friends * £250 recommend a friend incentive *...

  • Head of School

    4 weeks ago

    Nottingham, United Kingdom University of Nottingham Full time

    **Geography**: **Location**: - University Park**Salary**: - Competitive Salary**Closing Date**: - Monday 03 April 2023**Interview Date**: - Friday 21 April 2023**Reference**: - SOC2023We are looking to appoint a Head of School to join our School of Geography at the University of Nottingham. This exciting leadership role will require someone with...

  • Head of Education, Skills and Work

    4 weeks ago

    Nottingham, United Kingdom Ministry of Justice Full time

    **Head of Education, Skills and Work - HMP Whatton - 69936** **£39,674 - £45,625** **Nottingham**: **Background to the Role** The reoffending rate has remained broadly static at around 29% since 2010. Reoffending is costing society approximately £18bn per year and almost half of all prisoners reoffend within 12 months of release. The Prisons Strategy...

  • Head of Cost Business Partnering

    1 month ago

    Nottingham, United Kingdom Capital One - UK Full time

    Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Head of Cost Business Partnering **About this role** We are looking for an experienced finance leader to take on the role of Head of Cost - Business Partnering, who will be responsible for managing the cost base of the UK business. This is a high profile role, perfect for someone...

  • Head of Enhanced Services

    1 week ago

    Nottingham, United Kingdom Sartorius Full time

    We are looking for a Head of Enhanced Services to lead our team in Nottingham. You will have a Master’s degree or PhD in biology, biomolecular sciences, biotechnology or protein or formulation sciences or biochemistry or related disciplines and project management experience within a pharmaceutical CRO, CDMO or CMO. Have you got a strong scientific...

  • Head of Ict and Business

    7 days ago

    Nottingham, United Kingdom Nova Education Trust Full time

    Nottingham Free School are looking to appoint a talented and enthusiastic Head of ICT and Business to join a warm and compassionate environment where every staff member makes a significant contribution to the experience of our students. Your main responsibilities within this role will be: - To provide leadership and management of a small department, with...

  • Head of Ict and Business

    7 days ago

    Nottingham, United Kingdom Nova Education Trust Full time

    Nottingham Free School are looking to appoint a talented and enthusiastic Head of ICT and Business to join a warm and compassionate environment where every staff member makes a significant contribution to the experience of our students. Your main responsibilities within this role will be: - To provide leadership and management of a small department, with...

  • Head of Service- Supported Housing

    14 hours ago

    Nottingham, United Kingdom Kenwood Recruitment Solutions Ltd Full time

    Are you an experienced Head of Service working in a supported housing setting? or are you an established Housing Services Manager looking to take the next step in your career? Are you passionate about running a service that supports victims of domestic violence and to be a voice of reason for the trauma they have experienced? if so, this is the role for...

  • Head of Domestic Abuse Services

    3 weeks ago

    Nottingham, United Kingdom Morgan Hunt UK Limited Full time

    We have a current opportunity for a Head of Domestic Abuse Services. The position will be based in Nottingham. For further information about this position please apply.Job Title: Head of Domestic Abuse ServicesLocation: NottinghamHours: Monday - Friday 09:00 - 17:00Job Type: FTC until March 2025Annual Salary: £36,112Job Summary:Ensure the effective running...