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Workshop Controller
4 months ago
**Job Title: Workshop Controller**
**Location: Braddan, Isle of Man, IM4 2AZ**
**Salary: Basic Salary Up to £40,000 + bonus - OTE Up to £46,000**
Our client is the Isle of Man’s premier car dealership and is trusted by the world's leading manufacturers.
They are now actively looking for a Workshop Controller for their dealership which is in Braddan on the Isle of Man.
The Workshop Controller will be overseeing 6-7 Technicians and around 12 different brands.
**Job Purpose**:
Reporting to the Aftersales Manager, you will be responsible for driving the standard in customer cars leading and motivating the staff and facilities of the Workshop efficiently to ensure a high level of productivity and quality. You'll motivate technicians to ensure targets are being met as well as ensuring a high level of productivity and quality of service is being delivered.
You will also be responsible for tracking the progress of vehicles through the Workshop and liaising with Service Reception thereby maintaining customer satisfaction.
**Key Responsibilities and Accountabilities**:
- Negotiate and agree on all targets and Key Performance Indicators to deliver the required results from the workshop.
- Allocate work to Technicians as appropriate, to ensure the smooth running of the workshop and the most profitable customer-focused results.
- Liaise with the Service department, and provide technical advice to colleagues and customers.
- Ensure all incoming work is planned and managed effectively.
- Communicate effectively with colleagues and customers as part of delivering an exceptional customer experience.
- Manage, coach and support the technical team.
- Ensure robust quality checks, stock maintenance and management, audit and compliance, and Health & Safety in line with company policies and protocols.
**Essential Skills and Experience**:
- It is literate and familiar with web-based processes and stock management systems.
- Evidence of previous service department experience.
- Evidence of coaching and motivating a team.
- Experience working as a fully qualified technician (preferred level 3)
- Full driving licence held for a minimum of 6 months with fewer than 9 penalty points.
- Evidence of the ‘Right to work in the UK’
Due to the size of the dealership and the fact that the Workshop Controller will be looking after 6-7 Technicians and 12 different brands our client is looking for an experienced
Workshop Controller who has experience working in a large, busy and demanding dealership.
Our clients are happy to consider people who do not live on the Isle of Man but are willing to relocate.
**Benefits**:
- 30 days Holiday including Bank Holidays.
- £750 relocation package
- 10% income tax national insurance holiday after the first year meaning a refund of up to £4k
- Employee discount schemes
