Prescription Clerk

JOB TITLE: Prescription Clerk

**REPORTS TO**:Pharmacist

**LOCATION**: From the three locations School Lane Surgery works from.
- School Lane Surgery
- Healthy Living Centre
- Breckland House

**HOURS**:Full Time

**SALARY**:Depending on Experience

**Job summary**:
The role will include the accurate and timely processing of prescription requests for patients, liaising effectively with all relevant personnel. Duties can include but are not limited to, the processing of repeat prescriptions in electronic and hard copy format, including online requests, assisting in audits, searches and maintaining monitoring spreadsheets.

In addition, the post-holder will be required to support the multidisciplinary team, ensuring the strategic objectives of the practice are met.

**Main Duties**:
Duties will include co-ordinating and preparing repeat prescriptions for our Patients, data entry onto patient records, EPS and Patient and Pharmacy liaison. The tasks and responsibilities to be undertaken may include any or all the items in the following lists, dependent on current and evolving practice workload.
- Work with our GPs to provide a responsive repeat prescription service delegated to the Prescription team as appropriate.
- Delivering the technical aspects of prescription preparation to ensure the safe prescribing of medicines.
- Delivering an efficient prescription service and ensuring service targets are met and errors are minimised.
- Run analysis reports and gather information from a variety of sources for continuous improvement, safe management of repeat prescriptions, and to co-ordinate medication reviews or changes.
- Liaise with pharmacies on the supply of prescribed drugs, alert our clinicians of any supply issues and forward information on the recommended alternatives.
- Expedite urgent prescriptions to help ensure a safe and responsive service for our Patients.
- Respond to enquiries from patients, carers, secretaries, NHS administrators, Consultants or the Medicines Management Team in a courteous, timely and efficient manner.
- Provide an efficient administration service as part of a Team to ensure the smooth running of the prescription support to our clinicians.
- Ensure you are keeping Patient information updated and that Patient information is secure and always kept confidential.
- Maintain accurate Patient records promptly and quickly - entering data in accordance with reporting requirements.
- maintain and update drug monitoring spreadsheets as needed on a regular basis.
- Pro-actively contact Patients to arrange reviews and book these in when required. Reviewing the patient record and ensuring the patient only needs to come in once where possible.
- Supporting QoF work that needs to be undertaken.
- Bring any queries to the attention of the pharmacist(s)
- as necessary to resolve queries.
- Build good working relationships with local Pharmacies.
- Create ‘tasks’ and assist Clinicians in managing document workflow relating to prescriptions.
- Establish and maintain filing and administrative systems so that written or computerised information is easily accessible and secure.
- Undertake training as requested to support safe and effective services for the Practice.
- Carry out any other duties as may reasonably be requested by the Pharmacist or Business Manager

**Confidentiality**:

- While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

**Health & safety**:
The post-holder will implement and lead on a full range of promotion and management of their own and others’ health and safety and infection control as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to):

- Using personal security systems within the workplace according to Practice guidelines.
- Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines.
- Correct use of Personal Protective Equipment (PPE).
- Use and monitoring of the