Prescription and Recalls Clerk
1 month ago
Conduct searches on the clinical system to identify patients needing medication review and/or investigations. Support the Pharmacy Team to improve quality and safety of prescribing by supporting the Practice Pharmacist and Pharmacy Technician. Provide cover for colleagues within the administration team who are responsible for patient referrals during periods of sickness and annual leave, processing referrals through the E-referral system, booking appointments and typing letters. Expedite referrals, appointments and tests as required.
Provide other general administration services as a member of the Patient Administration team. Health & Safety The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include: Using personal security systems within the workplace according to practice guidelines. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
Making effective use of training to update knowledge and skills. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards. Active reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role. Undertaking periodic infection control training.
Reporting potential risks identified. Demonstrate due regard for safeguarding and promoting the welfare of children. Education/ Qualification/ Training Educated to GCSE standard or NVQ3 or equivalent Good standard of Written and Spoken English Experience Significant experience of working as part of an administrative team. Experience in a health/mental health, education or social services environment.
During the COVID-19 pandemic, it has been necessary to take significant steps to protect the health and safety of our staff, service users and those attending our sites. In order to comply with our duty of care, we require our staff to have the COVID vaccine and we will ask for proof of vaccination during the recruitment process. Vaccination will be a condition of employment unless an exemption applies. Equality and diversity The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner that is welcoming to and of the individual is non-judgmental and respects their circumstances, feelings, priorities and rights.
Quality The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk, participating in audit and significant event analysis as required Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Effectively manage own time, workload and resources Person Specification Experience of working with the general public including dealing with vulnerable people Experience of successfully developing and implementing projects NHS / Primary Care General Practice experience Essential Detail-oriented and accurate Works well within a team Strong customer-service skills Excellent verbal communication skills Good listener Follows instructions well Discreet Organisational skills Adaptive learner Computer skills Knowledge of drug regulations Multi-tasking skills
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