Dispatch Supervisor
7 months ago
In The Style is a leading pure-play online women's fashion retailer. We're all about championing female empowerment, body confidence and real beauty.
Through our collaborator model and in-house garment design, we create unique collections for all occasions and we're looking for a Dispatch Supervisor to oversee our outbound customer orders.
**Responsibilities**:
- Lead the team and drive continuous improvements.
- Conduct spot checks on the quality of processed stock.
- Support the Dispatch Manager in day-to-day operations.
- Efficiently manage time to meet operational demands.
- Communicate with carriers to ensure smooth logistics.
- Perform manual processing as required.
- Keeping to SLAs (targets and CPU)
- Prioritize health and safety protocols.
- Identify and resolve errors in the dispatch process.
- Meet targets for units per hour (UPH).
- Maintain in-house cleanliness and organization.
**Requirements**:
- Excellent communication skills.
- Experience in a similar role.
- Strong organizational skills.
- Confident individual with the ability to lead.
- People-oriented and approachable.
- Computer literate with proficiency in systems like PVX/Returns Portal/Magento.
- Ability to work autonomously and collaboratively.
- Manual handling capabilities.
- Proficient in written and verbal English.
- Flexibility with working hours.
- Strong focus on task completion.
- Capability to manage a team of 20+ staff members.
**Shifts**:Monday to Friday - 14:30 to 23:00Weekends (occasionally based on work volume) - 09:00 to 17:30 on both Saturday and Sunday
What you'll get in return
- up to £12.10 per hour
- 28 days holiday
- Eye care vouchers
- Pension
- 40% Discount on ITS clothing
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