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Freight Customer Service Agent
4 months ago
Our client is a European and worldwide time critical and freight forwarding service operating on a 24-hour basis. They are the UK branch of the largest and most successful group in Europe, specialising in time critical logistics with offices in 18 countries.
We are now recruiting for a Freight Forwarding Customer Service Agent based in the MIOC building near the Airport.
The methods of transportation used include dedicated aircraft and helicopter charter, on board courier service, express airfreight and dedicated vehicles. There service is open 24 hours per day / 365 days per year.
Role Overview
**Working within the freight operations team you will take freight requests from clients, analyse the delivery options open to them, cost out these options and respond to the client, detailing your recommendations and timings. Once the client has giventhe go - ahead, it will be your responsibility to arrange the necessary transportation to ensure that the deadline agreed is achieved.**
This means working closely with our partners in the UK and our other offices throughout Europe ensuring complete monitoring from door to door.
Training You will be trained in all aspects of the role including the use of our in-house systems.
**Working Hours Normal office hours are 9.00 - 17.30 however their business does not stop outside these hours, so they work on a rota system that you will be part of which covers morning, evenings and occasional weekends and bank holidays that arepaid additionally.**
**Requirements**:
You will have some experience of working in a **road freight and / or air transport services.** A keen eye for detail and accuracy is important as well as the ability to be productive while in a fast-paced environment. Good communication skillswith colleagues as well as shippers and carriers, is essential for success in this position.
**Benefits**
**Customer Service Agent Basic salary + Enhanced Unsociable Shift Allowance + monthly profit share bonus
- expected average £26-27k per annum**
**20 days holidays per annum**
**Private health insurance for you and your dependents.**
**Pension
