Parts Advisor

3 weeks ago

Peterborough, United Kingdom Smiths Motor Group Full time

We are looking to recruit a Parts Advisor to join our friendly parts team at our Nissan dealership in Peterborough, Cambridgeshire.

Key Duties
- Provide a profitable and efficient supply of parts and accessories to both internal and external customers.
- Promote and maintain a high standard of customer satisfaction and retention using sound selling techniques.
- Ensure all enquiries are dealt with in a prompt, courteous, helpful and professional manner.
- Locate and issue parts to technicians including using our IVHC system.
- Qualify customers and accurately identify their requirements.
- Locate and document the sale of parts, accounting for any money received.
- Record accurate information using the dealership’s computer systems.

**Salary**: £23,700 - £30,000 OTE.

Working Hours: 08:00 - 17:30 Monday to Friday (**no weekends**)

**Who We’re Looking For**

Work experience:

- A minimum of one years’ experience within a similar role is desirable.

Knowledge:

- Knowledge of the Automotive industry is desirable.
- Knowledge of Kerridge/CDK/Keyloop is desirable.

**Skills**:

- Excellent communication skills are essential.
- Computer literacy is essential.
- Numeracy and literacy skills are essential.

Attitude and ability:

- A strong belief in providing excellent customer service is essential.
- The ability to sell additional products is essential.
- The ability to work as part of a team is essential.
- A smart and well-presented appearance is essential.
- Flexibility is essential.

**Employee Benefits**

As well as a competitive salary package, you will also benefit from:

- 25 days paid holiday per year, plus all bank holidays,
- Employer pension contributions,
- Staff discount for yourself and your family on brand-new cars,
- Additional discounts on a range of other products and services, from holidays to high-street shopping,
- Life insurance,
- Access to an independent and confidential counselling service,
- Training & development opportunities.

The mental well-being of our team is very important to us, which is why we have invested in a fully-confidential support line. Available 24 hours a day 7 days a week, a trained advisor is always on-hand should you need help, advice, or just someone to talk to.

**A bit about us**

We pride ourselves on offering the highest levels of customer service, providing a friendly and personal experience to all our customers both new and old. We a part of Smiths Motor Group, which has been owned and run by the same family for over 80 years.

We have represented the Nissan brand since 2003 and the dealership has developed an enviable reputation for high levels of customer satisfaction and customer retention.

The satisfaction of our team is just as important as that of our customers and we strive to make Smiths an enjoyable place to work. We offer genuinely useful employee benefits, organise staff social events so you can spend time with your colleagues away from work if you wish, and our management teams operate an open-door policy should you wish to discuss any issues you may have, both inside and outside of work.

Nissan is one of the most innovative vehicle manufacturers in the world, allowing you to work with a range of models at the leading edge of automotive design, from the 100% electric Nissan ARIYA to the big-selling Nissan Qashqai.

We look forward to welcoming you to the Smiths Motor Group family.

**Job Types**: Full-time, Permanent

Pay: £23,700.00-£30,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Health & wellbeing programme
- Life insurance
- Referral programme
- Sick pay
- Store discount

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

**Education**:

- GCSE or equivalent (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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