Junior Account Manager

2 months ago

Haverhill, United Kingdom Workchain Full time

New Year, New You?

Workchain are looking to source a Junior Account Manager for our client back in Haverhill, Suffolk.

**Responsibilities**:

- You will report to the Client Relationship Manager and Managing Director overall, employed within the
company’s Haverhill site facilities.
- You will have technical skills for the task and equipment specified, strong customer focus and communication skills.
- You will be a strong team player and motivator to achieve the objectives through colleagues, with ability to work and operate under pressure, to support and achieve all expectations
- The Account manager will be open minded to improve on their working practices and systems usage and confident growth potential in presentation and approach to tasks.

**Working Hours and Pay**:

- 09.00am - 17:30pm - Can be expected to stay till 6pm dependent on workload
- £22000 - £25000 Annual Salary (Dependant on Experience)
- Potential to grown in the role and increase salary.

**Requirements**:

- Shall have 2 years similar experience; ideally in hire and fulfilling client supply targets and
their expectations.
manner to cover and record all information.
- Ability to strengthen and grow relationships with clients, office staff and works personnel.
- Congratulate and praise colleagues when deserved; support and assist when shortfalls are
recognised; be willing to dive in and assist colleagues when needed to attain targets; always
managed without detriment to own tasks and client liaison requirements
- Able to remain calm and in control of projects, when pressure may rise and delivery times to
be ready are short, maintaining and strengthening client satisfaction with praise
- Have the personality to respect and handle situations with colleagues, if the direction and
achievement of Client needs may influence from pressures applied; primarily during high
season workload when all stretched to achieve
- You shall be self-motivated with your efficiency continually building as role familiarisation
grows.
- Interested to learn new skills and product awareness to strengthen understanding and client
liaison; this may include attending training sessions to strengthen role undertakings or
expansion of knowledge
- Shall have technical awareness of the various industries within which our client hires its
equipment i.e. Events, Site, Theatre and Stage, Emergency, etc.
- Flexibility of available time to meet the needs of client supply, especially during
peak periods; this at present being primarily seasonal loads.
- May be required to visit clients and thus some travel may be called upon; this may include
an occasional overnight stay if required.

**Role**:

- Able to take the lead and project manage throughout, to ensure that client requirements are fully understood, picked, packaged, delivered and any specific requirements achieved in a timely manner to achieve within target deadlines.
- You shall be a problem solver when needed to resolve situations and achieve the task; this would include recognising your own weaknesses and calling upon others for the answers from which you take on board and grow your own skills from the experience
- Receive and handle client enquiries or expectations
- Arranging and supplying client quotations
- Ensure documentation is fully completed
- Ensure product requirements are picked and match client expectations
- Arrange transport requirements and delivery detail correctly
- Manage to timescale to ensure flow from start to delivery target is achieved
- Liaise with client on all matters and satisfaction confirmed
- Arrange off-hire returns in all aspects back to warehouse
- Deal with any matters that are in error or needs addressing within
the company or with the client
- Review actions, positively critique actions; improvement suggestions, develop and grow
- Follow-up with Clients to ensure all aspects of the hire was satisfactory; with feedback and action, as necessary, for continuous improvement of our performance and mutual benefit.
- To represent ourselves as its ambassador to clients and interested parties
- Implement and maintain all Standards required on Product compliance, the Business, Health & Safety and any other legal requirement is applied
- Liaise with each client in a confidential manner and not divulge company information
outside of the business, in any circumstances.

**Skills & Experience**:

- Computer literate, utilising Word, Excel and Control System
- 2 years with same or similar experience
- Project management ability
- Customer liaison skills
- Calm in manner, sometimes under pressure
- Motivator to achieve targets and delivery dates

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