Every year our villages fall under a captivating spell and transform into an enchanting Winter Wonderland. With twinkling lights, glittering decorations and Santa’s Woodland Workshop, the forest comes alive with the anticipation of Christmas.

**TEAM LEADER / HEAD ELF | £13.13 per hour**

**Please note this is a fixed-term contract until 24th December 2024.**

Becoming one of Santa’s Elves is a truly magical task. It’s not just about helping children feel at ease with the wonderful experience of seeing Santa, it’s about keeping the spirit of Christmas alive which means good will, fantastic customer service and making people smile - whatever their query or request.

As a Team Leader / Head Elf you will be responsible for the daily management of colleagues, ensuring that all shifts are manned appropriately in accordance with rota requirements. You will ensure that each guest receives excellent care at all times in line with the guest service journey, and that high standards are adhered to throughout the Woodland Workshop. You will also support with the organisation of our ‘Explorer Elves’ who will be out and about on the village supporting various seasonal events.

You will control access into the Woodland Workshop area, ensuring visits run punctually, there is always sufficient stock of toys and all children receive a photo. You will also support with the training and coaching of all colleagues and may be required to deputise in the absence of the Leisure Activities Assistant Manager.

**Due to the sensitive nature of this role the successful applicant will be required to undergo a Disclosure and Barring Service (formerly CRB) Check. This disclosure, together with other selection information, will need to be satisfactory to the Company for employment to commence.**

**HOURS OF WORK**

**Please note this is a fixed-term contract until 24th December 2024.**

You will be contracted to work 150 hours per 4-week period on a flexible basis. This means that your days and hours of work could vary each week, but you will always receive at least your contracted hours each period.

As our village is open 365 days of the year, your working hours will include weekends, public / bank holidays and during Christmas and / or New Year on a rota basis.

**ABOUT YOU**

**Essential requirements**:

- Excellent communication and customer care skills
- Ability to perform under pressure
- Computer literacy
- Previous experience working in a customer care environment
- Previous supervisory experience in a demanding environment
- Outgoing with a friendly and approachable attitude
- Enthusiasm for the Christmas / Seasonal spirit

**Desirable requirements**:

- Previous acting / entertainment experience

**ABOUT THE BENEFITS**

Center Parcs is a fantastic place to work and the benefits are as impressive as they are unique. Here are just a few:

- Colleague Bonus Scheme
- Pension Scheme with Life Assurance
- Colleague Recognition and Reward Scheme - offering a choice of Center Parcs and High Street vouchers
- Free use of our leisure facilities
- Discounted Center Parcs breaks
- 20% discount in our restaurant and retail outlets
- Access to Perks at Work Portal - offering a wide range of retail and leisure discounts
- An Employee Assistance Program - providing support on financial, health and legal matters
- Excellent opportunities for career development and progression with the opportunity to gain externally recognised qualifications

**Closing date**:18th June 2024 at 12 Noon

**Interviews to be held**:Ongoing

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**_ At Center Parcs, everyone’s welcome._**
- We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience._