Ict Apprentice

**Brief overview of the role**:
Under the supervision and guidance of the ICT Infrastructure Manager, you will be required to assist with the provision of high quality support and contribute effectively to the function of the ICT Team across the Trust.

**Working week**:
Monday to Friday 8am - 4pm

**Positions available**:
1

**Vacancy description**:

- Ensure the smooth running of ICT systems to facilitate Teaching, Learning, Administration and Leadership.
- To allow the effective use of ICT by Teaching Staff, Admin Staff, Leadership and Students and to improve both their understanding of ICT and their experience of its use.
- To provide remote and face to face technical support in line with the academy’s ICT support service definition.
- Ensure effective liaison and communication with all colleagues as appropriate to ensure the needs of students and the Trust Academies are met.
- Ensure information processed is treated with the strictest confidentiality and discretion. Travel between Trust Academies to provide IT support.

Desktop, Tablet & Application Support
- Connect, set up and check PCs and peripherals for normal operation.
- Maintain student one-to-one tablet device (iPads).
- Setup and configure devices in line with trust standard operating procedure.
- Roll out apps via the MDM.

Server & Network Support
- Set up hardware and perform basic checking of networked PCs, including diagnosis of IT Hardware and Software.
- Perform routine maintenance tasks for user accounts; run basic network monitoring reports and utilities.
- Perform pro-active daily system checks

Continuity, Maintenance and Security
- Carry out basic safety checks to make sure ICT resources are safe for use.
- Follow relevant security procedures and raise awareness among staff, pupils and other users.
- Ensure that all devices are encrypted.
- Willingness to learn the fundamentals of developmental change plans and disaster recovery plans

**Requirements and prospects**

**Qualifications Required**:

- GCSE Maths and English (or equivalents) at grades 3+ (D or above)

**Desired skills**:

- Basic experience & knowledge of ICT and technical issues
- A genuine interest in ICT
- Evidence of being a good communicator
- Enthusiastic approach to Customer Service
- Strongly task-driven/multi-tasking
- Good oral and written communication skills
- Self-motivated
- Sound problem analysis and problem-solving skills
- Team player prepared to work to achieve results
- Enthusiastic approach to customer service

**Personal Qualities**:

- Willing to travel
- Ability to accept constructive criticism and be self-critical through reflection.
- Proactive and self-motivated
- Professional conduct and appearance.
- Commitment to safeguarding and promoting the welfare of children and young people
- Willingness to undergo appropriate checks, including enhanced DBS checks

**Training to be provided**:
CORE MODULES
The apprenticeship contains the following three core key modules which seek to develop the
knowledge, skills and behaviours required to be a successful Information Communications Technician.
The final module is a Pathway module to provide specialist career track skills and knowledge depending
on which track was chosen at the outset from the 3 options available.

Computer Fundamentals & Security
Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting.

Introduction to Networking & Cloud Services
An introduction to the fundamental cloud
concepts of networking and cloud computing, including networking
modules, devices and protocols.

Communication in Support
Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.

**Future Prospects**:
Permanent position, salary increase, additional training and career development.

**Other Information**:
Driving licence and vehicle required due to nature of role travelling to multiple sites

**Things to Consider**:
Driving licence and vehicle required due to nature of role travelling to multiple sites