Service Delivery Controller

4 months ago

Loughborough, United Kingdom Vectare Full time

**Service Delivery Controller**
**Job Description /**

**Job Purpose**:
We are looking for friendly, reliable and confident individuals, with a genuine passion for delivering outstanding service and maintaining high safety standards, to join us as
Service Delivery Controllers from our Loughborough Service Delivery Centre.

You will be responsible for tracking and monitoring our local bus, home to school, rail replacement and ad hoc transport services, proactively intervening to minimise disruption and providing timely updates to drivers, customers and other stakeholders.

**Job Location**:Jubilee Drive, Loughborough, Leicestershire, LE11 5XS

**Line Manager**:Head of Operations

**About Vectare**:
Founded in 2016 as a specialist transport consultancy, Vectare has grown over the past seven years into a vertically integrated transport solutions provider. Alongside transport consultancy, Vectare now supplies bespoke transport management software to education sector and corporate clients, and operates a fleet of fifty Public Service
Vehicles (buses, coaches and minibuses) on a range of corporate, home to school, local bus, Park and Ride and demand responsive transport services. Employing 130+ staff and transporting two million passengers per annum, we’re now operating passenger transport services at scale.

Our mission is to deliver excellent road passenger transport to all who require it. We want to see bus and coach travel be a mode that people choose rather than just being the mode of last resort.

Our Head Office is in Loughborough, and we have sites in Nottingham (Long Eaton),
Chelmsford (Rettendon Common and Wickford) and Swaffham. Head Office houses our

**Main duties of the role**

Our Service Delivery Centre (SDC) is the nerve centre from which we control every
Vectare operated and managed bus, coach and minibus, right across the UK. Staffed on a shift basis by a team of Service Delivery Controllers, who report into our Head of
Operations, the SDC is responsible for ensuring that day to day, minute by minute service delivery is to the very highest standard that it possibly can be.

As a Service Delivery Controller, your job will be to proactively monitor our network. You will ensure that every driver has reported for duty punctually and take action to maintain service delivery where this is not the case.

Using real time vehicle tracking you will ensure that every vehicle is running as scheduled, as far as is possible. When you identify delays or disruption you will be responsible for logging and communicating this to the wider business so that we can follow our established procedures for communicating this disruption to our clients and our passengers.

Where action is needed to mitigate delays and get buses back to time, you will liaise with local Operations Managers, and the Head of Operations, take instructions based on their Service Recovery Plan and communicate that plan to relevant colleagues.
You will support customers with their live travel queries so experience of working in a customer facing role is highly desirable. The role will include assisting customers during disruption and arranging alternative (taxi) transport to keep customers on the move in accordance with our Passenger Promise.

You will compile statutory operational records and will also prepare snapshot reports which will be sent to the wider business at set points within the operational day to communicate operational updates.

**Person Specification**:
Essential

**Calm and professional, even under extreme pressure**
Ability to proactively solve problems, think critically and manage multiple issues
**Excellent communication skills with the ability to adapt to the individual or circumstance**
Friendly, flexible, helpful and customer focused
**Computer, smartphone, app and tablet literate**
Extremely comfortable using Microsoft Office software suite
**Full UK car driving licence**

Desirable

**Experience of working in a control room environment (in any industry) or the logistics and transport industry (in any role)**
Experience of working in a customer service role, delivering high level of service in a busy environment
**Experience of using Google Drive, Google Docs and / or Google Sheets**

**Shift patterns**:
Four on, four off working alternating early and late shifts as follows:
Four days on (04:00 > 14:15)
Four days off
Four days on (13:45 > 00:00)
Four days off

**Remuneration package**:
Annual salary of £24,000, paid monthly on the 3rd of the month, based on 37.5 working hours per week

**We also offer**:
**19.6 days Annual Leave including allowance for statutory Bank Holidays**
Defined contribution company pension scheme
**Perkbox healthcare and high street discounts scheme**
Apple iPhone and Macbook
**Open management culture with opportunities for progression**

**Salary**: £24,000.00 per year

Work Location: In person

  • Service Delivery Controller

    4 months ago

    Loughborough, United Kingdom Vectare Full time

    **Job Purpose**: We are looking for friendly, reliable and confident individuals, with a genuine passion for delivering outstanding service and maintaining high safety standards, to join us as Service Delivery Controllers from our Loughborough Service Delivery Centre. You will be responsible for tracking and monitoring our local bus, home to school, rail...

  • Service Delivery Manager

    2 weeks ago

    Loughborough, Leicestershire, United Kingdom Mencap Full time

    About MencapMencap is a leading provider of support services for people with a learning disability. Our mission is to empower individuals to live fulfilling lives and to promote equality and inclusion in all aspects of society.Job SummaryWe are seeking an experienced Service Delivery Manager to join our team in Loughborough, Leicestershire. As a key member...

  • Service Delivery Manager

    2 weeks ago

    Loughborough, Leicestershire, United Kingdom Mencap Full time

    About MencapMencap is a leading provider of support services for people with a learning disability. Our mission is to empower individuals to live fulfilling lives and to promote equality and inclusion in all aspects of society.Job SummaryWe are seeking an experienced Service Delivery Manager to join our team in Loughborough, Leicestershire. As a key member...

  • Service Delivery Manager

    1 week ago

    Loughborough, Leicestershire, United Kingdom Mencap Full time

    About the RoleWe are seeking a highly motivated and experienced Service Manager to join our team in Loughborough, Leicestershire. As a key member of our operations team, you will be responsible for ensuring the delivery of high-quality services to individuals with learning disabilities and their families.Key ResponsibilitiesEnsure compliance with all...

  • Service Delivery Manager

    1 week ago

    Loughborough, Leicestershire, United Kingdom Mencap Full time

    About the RoleWe are seeking a highly motivated and experienced Service Manager to join our team in Loughborough, Leicestershire. As a key member of our operations team, you will be responsible for ensuring the delivery of high-quality services to individuals with learning disabilities and their families.Key ResponsibilitiesEnsure compliance with all...

  • Distribution Centre Operator

    3 months ago

    Loughborough, United Kingdom Kindeva Drug Delivery Careers Full time

    Kindeva Drug Delivery Kindeva Drug Delivery is on a mission to solve drug delivery challenges and change patients’ lives worldwide, and we are able to achieve this due to our innovative, collaborative team. If you want to grow your CDMO career and be a force for good, you will have everything you need to excel at Kindeva. With over a century of experience...

  • Distribution Centre Operator

    3 months ago

    Loughborough, United Kingdom Kindeva Drug Delivery Careers Full time

    Kindeva Drug Delivery is on a mission to solve drug delivery challenges and change patients’ lives worldwide, and we are able to achieve this due to our innovative, collaborative team. If you want to grow your CDMO career and be a force for good, you will have everything you need to excel at Kindeva. With over a century of experience in combination product...

  • Associate Quality Assurance Specialist

    3 months ago

    Loughborough, United Kingdom Kindeva Drug Delivery Careers Full time

    Kindeva Drug Delivery is on a mission to solve drug delivery challenges and change patients’ lives worldwide, and we are able to achieve this due to our innovative, collaborative team. If you want to grow your CDMO career and be a force for good, you will have everything you need to excel at Kindeva. With over a century of experience in combination product...

  • Service Delivery Coordinator

    3 months ago

    Loughborough, United Kingdom Cox Automotive Full time

    The Service Delivery team is a core part of the Auction business, made up of Payments, Vendor support and the auction centres internal service delivery support function for transport & logistics, these functions are responsible for always delivering excellent customer service to both buyers and vendors, ensuring all processes are completed to a high level...

  • Service Delivery Co-ordinator

    3 months ago

    Loughborough, United Kingdom Cox Automotive Full time

    **Monday to Friday, 8.30am-5pm** **Department** The Service Delivery team is a core part of the Auction business, made up of Payments, Vendor support and the auction centres internal service delivery support function for transport & logistics, these functions are responsible for delivering excellent customer service at all times to both buyers and vendors,...

  • Infection Control Coordinator

    1 month ago

    Loughborough, Leicestershire, United Kingdom Rushcliffe Care Full time

    Position Title: Infection Prevention and Control LeadRole Overview: IPC LeadWork Schedule: Full-time, 40 hours per weekLocation: Head Office Based with travel across various services as required.About Rushcliffe CareJoin a reputable organization with over three decades of experience in delivering exceptional care.Specialized in providing tailored care...

  • Lead Specialist in Infection Control

    1 month ago

    Loughborough, Leicestershire, United Kingdom Rushcliffe Care Full time

    Lead Specialist in Infection ControlPosition: Infection Control LeadWork Schedule: Full-time, 40 hours per weekLocation: Primarily based at Head Office with required travel to various service locations nationwide.About Rushcliffe CareJoin a reputable organization with over three decades of expertise in delivering exceptional care.Providers of tailored care...

  • Lead Specialist in Infection Control

    1 month ago

    Loughborough, Leicestershire, United Kingdom Rushcliffe Care Full time

    Lead Specialist in Infection ControlPosition: Infection Control LeadWork Schedule: Full-time, 40 hours per weekLocation: Primarily office-based with required travel to various service locations nationwide.About Our OrganizationJoin a well-established company with over three decades of experience in delivering exceptional care.Providers of tailored care...

  • Delivery Associate

    2 weeks ago

    Loughborough, Leicestershire, United Kingdom Travis Perkins Full time

    Job Summary:The Van Driver role at Travis Perkins is a dynamic position that requires a flexible and adaptable individual who can deliver exceptional service to our customers. As a key member of our logistics team, you will be responsible for safely transporting goods to various locations, providing excellent customer service, and representing our company...

  • Delivery Associate

    2 weeks ago

    Loughborough, Leicestershire, United Kingdom Travis Perkins Full time

    Job Summary:The Van Driver role at Travis Perkins is a dynamic position that requires a flexible and adaptable individual who can deliver exceptional service to our customers. As a key member of our logistics team, you will be responsible for safely transporting goods to various locations, providing excellent customer service, and representing our company...

  • Regional Sales Director- Uk

    4 months ago

    Loughborough, United Kingdom Kindeva Drug Delivery Careers Full time

    Summary of Position The Regional Director of Sales for Kindeva Drug Delivery (KDD) will be based in a US or European region and lead the development of Kindeva new business opportunity and growth in their assigned geographic territory. The role will be responsible for uncovering new sales opportunities for Kindeva’s entire enterprise suite of services and...

  • Military Provost Guard Service

    3 months ago

    Loughborough, United Kingdom Army - Military Provost Guard Service (MPGS) Full time

    The MPGS provides professional soldiers to meet armed security requirements at Royal Naval, Army, RAF and other MOD bases across the UK Mainland. Our primary role is to counter the terrorist threat posed to military bases within the UK.  Our duties include:  Security incident management, such as suspicious packages, bomb threats, protests,...

  • Train Service Delivery Assistant

    4 months ago

    Loughborough, United Kingdom Great Central Railway Full time

    **The** **Great Central Railway** is the UK's only double track, main line heritage railway. It’s the only place in the world where full size steam engines can be seen passing each other - just as it was when steam ruled the rails. Trains run every weekend of the year, bank holidays and selected week days through the summer. In addition, First Class...

  • Lead for Infection Control and Prevention

    1 month ago

    Loughborough, Leicestershire, United Kingdom Rushcliffe Care Full time

    Infection Control and Prevention LeadPosition: IPC LeadWork Schedule: Full-time, 40 hours weeklyLocation: Primarily based at Head Office with necessary travel to various service locations nationwide.About Our OrganizationJoin a reputable company with over three decades of expertise in delivering exceptional care.Specialized service providers dedicated to the...

  • Lead Specialist in Infection Control

    1 month ago

    Loughborough, Leicestershire, United Kingdom Rushcliffe Care Full time

    Lead Specialist in Infection ControlPosition: Infection Control LeadWork Schedule: Full-time, 40 hours per weekLocation: Primarily based at Head Office with necessary travel to various service locations nationwide.About Our OrganizationJoin a well-established organization with over three decades of expertise in delivering exceptional care.Providers of...