Receptionist

4 weeks ago

Bristol, United Kingdom North Bristol NHS Trust Full time

An exciting opportunity has arisen for an enthusiastic, self-motivated and organised person to join our Receptionist Team providing efficient administrative support on the Gynaecology Cotswold Ward within the Women & Children’s Division. This job requires a highly motivated person who can work under pressure whilst dealing with sensitive issues. An excellent team player is essential.

You will need excellent communication skills, be adaptable and have the ability to remain calm under pressure. You will need to be able to work on your own initiative in a logical and methodical way but be able to multi-task whilst dealing with frequent interruptions. Flexibility and reliability is of extreme importance as is the ability to work well within a team. The successful post holder will be expected to cover colleagues within other areas of Gynaecology reception in times of sickness and annual leave.
- To act as receptionist for Cotswold Outpatients and Cotswold Ward
- To participate in the preparation and the running of the reception areas across Gynaecology and to cross cover when required
- To maintain patient records ensuring filing is completed in a timely manner and notes are available for clinical staff, trace patients notes
- Arrange appointments, request transport and contribute to the discharge planning process and ensuring Careflow and bed board are up to date
- To answer telephone enquiries from patients, medical staff and other hospitals, dealing with enquiries in a professional manner and referring to the relevant person where necessary
- To prepare clinic notes ensuring all relevant documentation is included
- Ensure all notes are sent to coding department in a timely manor
- Ensure all emergency patients are recorded on Careflow
- Ensure all telephone Performa’s are booked and scanned onto the system
- To send appointment letters to patients ensuring information is accurate
- To deal with patient cancellations in accordance with the Patient Access Policy.
- Taking responsibility for the tracing in and out of medical records
- To ensure all outcome forms, admissions and discharges are completed on the PAS system
- To be responsible for restocking stationary, ensuring order forms
- To provide annual leave and sickness cover as require

Our vision at NBT is that by enabling our teams to be the best they can be we will provide Exceptional Healthcare, Personally Delivered. This means that our patients recognise that we are exemplars of safe, harm-free care and that we give them the best possible health improvement.

As a major acute teaching hospital and centre of excellence in a number of fields we will do this through the dedication of you, our outstanding 8000 staff, and through a genuine partnership with our patients, the public and local partners. By doing this we will, as OneNBT, provide a place you are proud to work and an outstanding patient and carer experience.

Please see Job Description for full role and responsibilities.

Kowledge, Training, Experience and Skills Requried
- Literacy and numeracy skills and training.
- IT knowledge, experience and/or training.
- Previous experience relevant to the job.
- Manual Handling and Fire Safety training.
- To communicate appropriately with all patients, parents/ carers and staff. This may include patients/ adults with special needs, culture and language differences and/or challenging behaviour.
- Effective liaison skills with all relevant staff within the ward team, and other departments.
- Assertiveness skills will be called upon on a regular basis in order to advocate ward needs. (This may include some confrontation).
- To act appropriately in incidences of violence and/or agression or when dealing with a complaint.
- Good organisational skills through planning a workload and prioritising needs.
- Regular use, training and updates on new practices and procedures.
- Good housekeeping skills.
- Basic teaching skills.
- Basic resource management skills.
- Good telephone skills.
- Good IT skills.
- Excellent team player

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