Product Trainer

**Product Trainer**
- Reports to Training Manager_

We are looking for a Product Trainer to join our Training Team, supporting customers with getting the best out of our Safeguarding products. This is a great opportunity to join a close-knit, fun and friendly team and be part of our award winning Customer Success department.
**What we do**
The Safeguarding Company is a rapidly expanding, award-winning safeguarding company based in Talbot Green. We are the winners of the Queen’s Award for Enterprise and the proud creators of a suite of online safeguarding products, with our primary product MyConcern, which is currently supplied into the education sector (nursery, primary, secondary and colleges), charities and sporting organisations across the UK. Technology and data analysis underpin the safeguarding service we provide to our customers, who are on the front line in protecting vulnerable children and adults.

The Safeguarding Company is seeking to grow the multi-disciplinary technology team with ambitious and self-motivated team members. We strive to maintain an open culture that is associated with start-ups in which everyone is a hands-on contributor, sharing ideas and opinions.
**How you fit in**
We have grown rapidly over the last 7 years and this growth rate is expected to continue, so we are looking for a trainer to join our training team. High quality training and ongoing support on the use of MyConcern and other products is a critical part of the service we provide to our customers.

Your customers will be from a wide range of sectors, for example, education, sport, and also from various locations, one minute you could be training a Headteacher at a local school, and the next minute delivering training to safeguarding leads in Dubai (virtually of course). You will have a crucial role to play in making sure that every customer is using our systems to their full potential and in turn helping to keep children and vulnerable adults safe.

Our values are important to us and the person who we recruit for this role must share our sentiments and ethos.

**Integrity** - We are honest, ethical and fair in every aspect of our work

**Care** - We truly care about and respect our customers and each other

**Trust** - We strive to earn and retain the trust that people place in us

**Excellence** - We continually grow our knowledge and skills to provide even better services

**Commitment** - We are relentless in our efforts to achieve our Mission

**What you will do day-to-day**:

- Provide high quality, online training sessions to new customers who have adopted our safeguarding software solutions for example, MyConcern & Confide.
- Provide advice and support in the successful rollout and implementation of all products to new customers.
- Provide product training for new starters as part of their Induction programme, and refresher training, as and when needed.
- There will be an opportunity to get involved in presenting webinars and produce and maintain product training video content, as your experience grows.
- Provide online refresher training and user support to existing customers.
- Deliver online product demonstrations to potential customers when required.
- To develop and maintain effective relationships with customers.
- Ensure that relevant systems (e.g., Customer Relationship Management System) is kept up to date and information entered is accurate.
- Deliver onsite demonstrations and training sessions when required.
- Attend relevant safeguarding conferences and other events as required.
- Deliver occasional training sessions face to face at the customers location, as and when required.

**Required Skills and Experience**:

- Excellent communication and customer service skills
- Previous experience in a training delivery role would be advantageous
- Knowledge of safeguarding practice is not essential but preferable.
- Strong organisational skills
- Ability to deliver training sessions in Welsh/Spanish would be an advantage, but not essential
- Must be an excellent communicator both verbally and written with great presentational attributes
- Good computer and keyboard skills
- Ability to work independently and as part of a team
- Professional, articulate and confident
- Ability to develop and maintain effective relationships with other department/teams
- Experience of working with software systems

**Personal Characteristics**:

- Flexibility and resilience
- Ability to plan and manage time effectively.
- Accuracy and attention to detail.
- Drive and motivation to work in a fast paced environment with minimum supervision.
- Ability to turn your hand to different tasks.
- Ability to learn quickly and adapt to change as new products are introduced alongside new ways of working.

**Why work for us?**:

- We offer a great team-working environment in a rapidly expanding sector
- We make a real difference in society: the work we do ensures that children go home safer each day
- Competitive salary
- Fair and fl