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Guest Services Team Member

3 months ago

Isle Of Mull, United Kingdom Isle of Mull Hotel & Spa Full time

**Job Ref**:CH1614

**Branch**:Isle of Mull Hotel Spa

**Location**:Isle Of Mull, Argyllshire

**Salary/Benefits**:£12 per hour plus excellent benefits

**Contract type**:Fixed Term

**Hours**:Full Time

**Hours per week**:Flexible hours

**Posted date**:23/03/2024

**Closing date**:25/04/2024

**Do you have the drive and passion to deliver exceptional customer service?**

We are delighted to be recruiting a Guest Services team member to support with guest welcome and concierge service. You will already have excellent planning and organizational skills and be a strong communicator.

**Duties and Responsibilities**
- Be the face of the hotel lobby
- Communicate with hotel and food and beverage team regarding groups and events
- Provide service in a professional manner and in line with SOPs
- Give the guest the best experience possible
- Demonstrate warmth, care and interest in guests and their stay
- Complaint handling
- Take responsibility for your working area
- Communicate effectively with guests and colleagues
- Meet, greet, seat guests
- To ensure you always uphold the reputation of the hotel
- Maintain a supportive, positive, learning working environment

**What we offer**
- £12 per hour
- Attractive uniform
- Training Development opportunities
- Meals on duty
- Discounted rates across the group for accommodation, food and beverage and Spa treatments
- Membership to Perkbox offering a range of offers and discounts
- Pension
- Long Service Recognition
- Pet Bereavement Day
- Contribution to Driving Lessons
- Charitable fund raising matched up to £250
- Paid day off on your birthday
- Recommend a friend

**Are you looking to work somewhere with a feeling of community?**

Then we want to work with you

The Isle of Mull is the second largest island in the Inner Hebrides, on Scotland's west coast. What does that mean? Red deer, white tailed eagles and native otters; stunning sunrises across the water; a sense of space, peace and a quiet life. There's a really strong community amongst islanders, too.

It also means 35 minutes' drive to the supermarket; 45 minutes on a ferry to the nearest cinema; a bus every two hours. The nearest airport is Glasgow, half a day's travel away.

These are the realities of life at the Isle of Mull Hotel Spa, where life takes on a slower pace in winter but is full on in summer. For our staff, these are all reasons why Mull has become home. The other draw is the welcoming environment they find living and working at our hotel.

We understand it can be daunting, making the leap to living on a wee Scottish island. That's why we have plenty of opportunities for couples and are very understanding of those who have family elsewhere.

When you join our team we meet you off the ferry and assign you a buddy to show you around. We provide live-in accommodation in a dedicated block and staff meals. Just let chef know if you need a taste of home - the camaraderie between our close-knit team of international staff means we celebrate all cultures together.

We know all our regular locals by name, because they're part of the family too. Will you join us?

**Three reasons to choose a career with Crerar Hotels**
- **Destination locations**

Scotland provides a sought-after quality of life, ideal for outdoorsy types. Urbanites may find there are limitations, with reduced public transport, small local shops and occasionally - the ultimate modern hardship - patchy phone signal. But those who take that in their stride find that they discover true peace and quiet, wake up to incredible scenery and have Scotland's natural larder to feast on daily.
- **Talent development**

We always aim to progress staff internally where possible, which means a number of our team have been with us long-term. They've chosen to make a life in one (or more) of our locations, building themselves a varied career in the Scottish hospitality industry.
- **Shaped by our values**

We share the spirit of Scotland through our values. We take **pride** in providing a truly **authentic** experience; we're **warm** in personality, **curious** to get to know our guests and **confident** in sharing our knowledge. We take what we do seriously, but our **humour** means we also see the lighter side. Above all, we're comfortable saying, "we are who we are"