Receptionist & Driver

**Location**: Croydon Receptionist to act as the first point of call to all patients/customers. Direct patients to the appropriate consultation room within the Primary Care Centre. To ensure that excellent customer care is being delivered at all times. Keep reception clean, tidy and well stocked at all times.

Setting up consulting rooms each shift turning on computers, checking couch roll etc. Answer and transfer incoming telephone calls, passing them onto the appropriate person. If necessary, take messages recording full and accurate details and ensuring these are passed onto the relevant members of staff promptly. Deal with daily post (incoming and outgoing).Receiving and checking deliveries.

**Ordering**: this may be stationery and office supplies, consumables or medical/clinical supplies ordered under the supervision of one of the Nursing staff. Laminating and photocopying when required. Straightening/tidying the waiting room at the end of the day. To maintain and develop effective communication across the team.

Basic secretarial and general office duties as may be required from time to time. Driver ensure Medical Equipment are checked/cleaned and present, Drug cases are in the car and returned to designated storage at the end of the shift. Check car for road worthiness and record vehicle checks in visiting log, Ensure the in car has adequate printer paper and the car has adequate fuel. Ensure Fuel receipts have correct Registration and are filed Log information in Driver visiting log.

Ensure all Patient Confidential paperwork is removed from the visiting car and shredded (Adastra case notes, Hospital Admission forms etc) Carry out courtesy calls to patient to give update whilst awaiting the doctor to arrive giving an ETA and recording notes on the Adastra call. Disposal of Clinical waste bag in the clinical waste bin. Drive and navigate vehicle with the Doctor to / from patients residence. Communicate with Shift Coordinator as your Manager whilst on duty Varied basic paperwork (as advised by Managers).

Hand out Patient Surveys Basic car maintenance i.e., fitting light bulbs, topping up screen washer, checking engine oil noting faults in visiting log and report to Line manager. Ensure Sat Nav, Tough books are locked and; car keys and Mobile phone are returned along with the driver box to the drivers cupboard at the end of the shift.