Compliance Manager

3 weeks ago

Dumbarton, United Kingdom Opos Full time

**Position Title: Compliance Manager**

**£25,000 - £30,000 per annum**

**Permanent, Full Time**

**Location: Dumbarton**

Key Contacts: Head of Compliance and Risk, Managing & Technical Director, Operations Manager, Client Engagement Executive, Collections Manager, Operations Manager, IT Manager, Clients Responsible to: Head of Compliance and Risk

Direct Reports: Complaints and Quality Assurance Executive

**Opos Limited - The Business**

Opos Limited is a technology lead BPO and FCA regulated debt recovery business with a major focus on the value of our people proposition. Based in Dumbarton, near Glasgow, we operate across multiple partners with a presence across multiple sectors; bothregulated and non-regulated. We are primarily a consumer-focused business; however, we do have some presence in commercial collections and are currently growing this side of the business. We boast some of the best and innovative technology solutions in theindustry, supplied and maintained by our sister company DDI Software. Opos Limited is part of a group of businesses under shared ownership and this role profile whilst focussed on Opos should be considered as relevant across the group.

**Job Description - Key Purpose**

As a Compliance Manager, you will assist the business in managing compliance risks across the 1st, 2nd and 3rd lines of defence. You will be responsible for working directly with the business to implement the compliance strategy and framework. You will bea key stakeholder in assessing mandatory regulatory change by facilitating gap analyses to assess impacts and to provide support in creating actions to ensure compliance. You will be a point of contact for guidance and escalation for

Role Profile

the business on any compliance related queries. You will play an active part in the governance structure of the business.

This role is a certified role (assessed competent by the firm) under the FCA Senior Managers Certification Regime

Key Tasks
- To develop and maintain an appropriate, efficient and compliant program that ensures the business risk associated with the variety of sectors, regulators and customers in which Opos is involved is mitigated.
- To manage and maintain an effective internal audit programme in line with company and client requirements and expectations.
- To manage and maintain an effective complaint handling process in line with regulations, company and client requirements and expectations.
- To manage and maintain an effective quality assurance process in line with company and client requirements and expectations.
- To liaise and interface with the various departments across the business to provide support in relation to compliance focused queries and escalate any concerns identified during these interactions to the appropriate people in the business.
- To orientate Opos towards a best-in-class approach to our Compliance solution to ensure we can continue to engage with a highly demanding client base.
- To support the Senior Management Team as a team player including delivering various ad hoc "special projects" as resource allows.
- To manage and maintain our policies across our corporate structure and manage the change control of these policies.

Competence Requirements for the Job

Motivation and Behaviour
- Strong understanding of laws and regulations within the UK financial services sector.
- To always act with integrity
- Passion for creativity and customer focused thinking
- To be highly collaborative in working with various stakeholders and teams of all levels
- To be inspirational in how you role model your behaviour onto other

Knowledge
- Expertise of applicable FCA rule books including but not limited to CONC, SYSC, PRIN, DISP
- Experience as a Subject Matter Expert (SME) for regulatory compliance within a consumer finance environment
- A clear understanding of Data Protection compliance advisory work
- The ability to work effectively with co-workers and management at all levels, developing effective internal and external relationships
- IT literate, with knowledge of Microsoft Office packages, particularly Excel and Word
- Understand how to identify and control risk, managing an appropriate monitoring system
- Awareness and understanding of Opos’ mission, vision and values

Skills and Capabilities
- Sound understanding of regulatory guidelines impacting debt collection
- Ability to problem solve and have a problem-solving mindset when presenting issues
- Demonstrable experience relating to customer experience and customer journeys
- Ability to communicate well with others, adapting style depending on the audience Ability to develop and implement risk and compliance frameworks

Academic/Qualification Level
- Applicable work experience in a compliance function within the UK financial services sector (preferably within debt collection) of at least 3 years
- Experience of driving forward change and improving performance in a high-risk environment

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