Receptionist

We are looking for a friendly, motivated receptionist to work in a busy NHS and private dental practice in Plymouth.

Receptionist experienced is preferred but not essential as training will be provided.

**Key accountabilities**

**Performance**
- Excellent communication skills
- Take ownership of the daily and weekly reception tasks
- Support the promotion of patient choice through asking patients to complete dental histories and provide information about products, services, promotions, available finance options and oral health products
- Conduct regular system reviews to identify and action issues around debt, open courses, DNAs

**People -**
- Build and nurture great working relationships with the Clinical team
- Be actively involved in the smooth running of the practice by working well with your practice team
- Share your knowledge and experience with team members and undertake any suitable training to enhance your job role

**Process **
- Fill the diary and optimise appointment booking by using the principles of colour coded SMART diaries
- Take ownership for all aspects of money management including transmitting electronic claims daily (EDI)
- Comply with the mydentist health and safety policy and all relevant risk assessments including ergonomic
- Always adhere to mydentist policies and procedures

**Patients -**
- Welcome patients whether it be in person or over the phone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating information about waiting times
- Accurately update and protect patient information including on the patient electronic database
- Book next appointments before the patient leaves and action reminders including courtesy calls

Job Overview:
**Responsibilities**:

- Greet and welcome visitors in a professional and friendly manner
- Answer and direct phone calls, taking messages when necessary
- Manage incoming and outgoing mail, packages, and deliveries
- Schedule appointments and maintain calendars
- Perform data entry tasks accurately and efficiently
- Assist with general administrative duties such as filing, photocopying, and scanning documents
- Maintain office supplies inventory and place orders when needed
- Handle sensitive information with confidentiality
- Provide support to other team members as needed

**Requirements**:

- Strong organizational skills with the ability to multitask and prioritize tasks effectively
- Excellent written and verbal communication skills
- Attention to detail and accuracy in data entry tasks
- Previous experience in an office or administrative role is preferred
- Professional phone etiquette and customer service skills
- Ability to work independently as well as part of a team

**Job Types**: Full-time, Part-time, Permanent

Pay: £11.44 per hour

Expected hours: 15.50 - 31 per week

**Benefits**:

- Company pension
- Employee discount
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Language**:

- English (preferred)

Work Location: In person