Part Time Telephonist

3 weeks ago


Newmarket, United Kingdom Bedford Lodge Hotel Full time

Hours: Part Time - 20 hours, Maternity Cover

Working Pattern: 9am to 1pm Monday to Friday

Salary Range: Dependent upon experience

**About Us**:
Bedford Lodge Hotel & Spa (Newmarket) is looking for one or more enthusiastic Telephonist to join their expanding and highly successful team working the following hours:

- 9am to 1pm Monday to Friday

Bedford Lodge Hotel & Spa is an award-winning, luxury guest destination, nestled in an idyllic location and beautiful grounds. The only four Red Star hotel in Newmarket, Bedford Lodge retains the charm and character of a Georgian country house yet offers the very best in modern comfort, cuisine, hospitality and luxury.

**About the Position**:
We are looking for a Telephonist to be an integral part of our Reception/Reservations team. Reporting to the Front Office Manager, you will be responsible for ensuring a smooth customer experience, working with the receptionists and reservationists. Ensuring calls are answered promptly both internally and externally and dealt with appropriately.

**About You**:
Ideally you will have reception or telephonist experience within a hotel or hospitality environment however specific experience is not essential.
- Passionate about creating the very best guest experience - customer service will be at the forefront of your mind at all times.
- You’ll bring enthusiasm, experience, organization skills and strong team working spirit to the role.
- You’ll have excellent communication skills, professional attitude and be highly pro-active and self-motivated.

**Why Join our Team**:
As a privately owned, independent hotel and spa, we have the opportunity to focus on what we do best - creating memorable moments for our guests and taking care of our staff as one big team.

We are all exceptionally proud to work here and of the work that we do. Would you like to join a great team and feel the same?

**What We Offer**:

- 28 days holiday (including Bank Holidays)
- Employee Assistance Programme (Hospitality Action)
- Free meals whilst on duty
- Paid breaks
- An extra day of leave on your birthday
- Complimentary membership of The Health & Fitness Club
- Discounted membership of The Health & Fitness Club for your partner
- 50% food discount within our 2 AA Rosette Squires Restaurant & Roxana Bar
- 20% discount on treatments and spa days at The Spa at Bedford Lodge Hotel
- Discounted accommodation rates
- Discounted hotel stays across the Pride of Britain hotel group
- Access to the Cycle Scheme
- Option to purchase wine at cost price
- Long service awards
- Reward and recognition scheme
- Generous ‘Refer a Friend’ scheme
- Pension scheme
- Industry relevant training



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