Medical Receptionist
2 weeks ago
To ensure that patients are assisted courteously, efficiently and with empathy, and to support other members of the practice team in order that we may provide a caring and efficient service to the patients
Maintaining and monitoring the practice appointment system
Process personal, telephone and e-requests for appointments
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
Signpost patients to the correct service
Process incoming and outgoing mail
Initiating contact with and responding to, requests from patients, team members and external agencies
Process calling letters are requested
Process all DNA letters in accordance with current policy
Correctly code data on emis web
Photocopy documentation as required
File and store records as required
Data entry of new and temporary registrations and relevant patient information as required
Input data into the patient’s healthcare records as necessary
Scanning of patient related documentation and attaching scanned documents to patient’s healthcare records
Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
Manage all queries (including administrative queries) as necessary in an efficient manner
Carry out system searches as requested
Maintain a clean, tidy, effective working area at all times
Monitor and maintain the reception area and notice boards
Support all clinical staff with general tasks as requested
The above roles may be amended following consultation with the post holder, to facilitate the development of the role, the practice and the individual. All personnel should be prepared to accept additional, or surrender existing duties, to enable the efficient running of the practice.
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**Job Type**: Part-time
**Salary**: £11.44 per hour
Expected hours: 12 per week
**Benefits**:
- Company pension
Schedule:
- Monday to Friday
Work Location: In person
Application deadline: 12/04/2024
Expected start date: 13/05/2024
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